[nabs-l] Problems Updating to IOS7.11 on my iPhone 5

[Steve Jacobson]

Helga,

When you are doing the download, are you connected to WI-FI?  Arielle mentioned that a slow internet connection 
could be the problem, and it is even possible that the download can't occur on your cell connection depending upon 
your plan and your signal level.  Also, as I recall, the process may not start if your battery is below a certain 
level so you might have to have the battery fully charged or possibly have your phone connected to AC power.  I 
think I ran into that once, but believe there was a message to that effect when it happened to me.  

Best regards,

Steve Jacobson

On Thu, 1 May 2014 00:01:11 -0400, helga.schreiber26 at gmail.com wrote:

>Hi Arielle. I was trying to download it since yesterday, but it didn't work! 
>I actually never download it before it told me that it was dimned. 
>Yesterday, my iPhone told me that there was a new update, and I decided to 
>download it. So I went to software update. And I went to the download and 
>install button, the dimned message was already there without me even 
>downloading the update first! I don't know what's going on! Hope to hear 
>from you soon.Thanks and God bless!! :)

>-----Original Message----- 
>From: Arielle Silverman
>Sent: Wednesday, April 30, 2014 11:19 PM
>To: National Association of Blind Students mailing list
>Subject: Re: [nabs-l] Problems Updating to IOS7.11 on my iPhone 5

>Hi Helga, I know once you've started a download, if you try to tap the
>button again VoiceOver says dimmed. I'm guessing maybe you had a slow
>Internet connection so it was trying to download but failing? Perhaps
>try again at a different time of day or a different location and after
>re-starting your phone, and see if you still have the problem? I'm not
>sure what else it would be. I hope this helps!
>Arielle

>On 4/30/14, helga.schreiber26 at gmail.com <helga.schreiber26 at gmail.com> wrote:
>> Hi all, this is Helga. How are you all? Does anyone here work in the apple
>> store? Just curious! Iâ¬"m having a problem doing the IOS7.11 update on my
>> iPhone 5. I actually did all my updates before this one very wellwithout
>> having any problems at all, but now Iâ¬"m having an issue where I canâ¬"t
>> download it for some reason that I donâ¬"t know! Just to let you know,
>> whenever I double tap on the download and install button, VoiceOver tells 
>> me
>> that is dimn. I really donâ¬"t know what is going on! Before it never told 
>> me
>> that is dimn. All my updates downloaded and installed successfully! I will
>> really like to have this new update since it contains improvements, bug
>> fixes, and security updates. I wil really appreciate it a lot, if yu could
>> help me with this. Hope to hear from you soon. Thanks so much and God
>> bless!!

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