[nabs-l] Uber

[Elif Emir Öksüz]

Amanda,
When they arrive they press a button on their app and you get a
message telling you that your driver is there.
When you request a driver, there are some options. One of them is
contact driver. I call the driver and let him or her know that I am
blind, so I can't find the car. They need to recognize me.
Some people who are even not blind, text and describe their cloths and
colors on them.
I am using a cane and never had a problem.
If you have a guide dog, you can call and ask after you request a
driver. If the driver doesn't want to take your dog, you can cancel it
and request another one.
If you rate a driver under 3. the system does not match you with that
driver again.
I hope this helps.




2016-01-23 16:23 GMT-05:00, minh ha via nabs-l <nabs-l at nfbnet.org>:
> The issue with Uber, and Lyft to some extent is the fact that many
> drivers deny service to guide dog handlers. As a guide dog handler
> myself, I stopped using Uber a couple years ago because it was not
> worth my time, effort, and money to use a service that worked only 20%
> of the time. Lyft is a much better service for guide dog handlers in
> my opinion, but it's no where near perfect. If you are a cane user, I
> don't think getting an Uber would pose any issues for you.
>
> Minh
>
> On 1/23/16, Kaiti Shelton via nabs-l <nabs-l at nfbnet.org> wrote:
>> Hi, Amanda,
>>
>> From what I understand the majority of complaints against Oober have
>> come about because of issues regarding denial of service to guide dog
>> users.  While I cannot personally speak to that as I do not use a dog,
>> I can say that I know plenty of people who use Oober and who do not
>> encounter problems.  I personally have never had an issue with drivers
>> that I felt was terrible, and if the driver has given me what I don't
>> consider to be polite and reasonable service I don't feel bad about
>> not giving them a 5 star rating at the end of my trip (I've only given
>> anything but a 5 once and the guy got a 3 for being rude when I asked
>> him to take what I knew to be a shorter route and he argued with me
>> about it).
>>
>> I also think the more you use Oober the more you learn about the
>> drivers in your area.  I have pretty good relationships with some of
>> the drivers I've used consistently, and usually if I find a new driver
>> who is pretty good I'll suggest that they check out the area around my
>> university as a tip.  It might be a little self-serving because it
>> increases my own odds of getting a helpful driver, but it is a huge
>> area of service for Oober and the more experienced drivers like to
>> hang around here already sometimes.
>>
>> Hope this helps,
>>
>> On 1/23/16, Amanda via nabs-l <nabs-l at nfbnet.org> wrote:
>>> Hi,
>>> I have been thinking about using über and am wondering if its service to
>>> blind customers has improved. Does anyone have experiences?
>>> Thanks,anda
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>>
>>
>> --
>> Kaiti Shelton
>> University of Dayton-Music Therapy
>> President, Ohio Association of Blind Students 2013-Present
>> Secretary, The National Federation of the Blind Performing Arts
>> Division 2015-2016
>>
>> "You can live the life you want; blindness is not what holds you back!"
>>
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>
>
> --
> Minh Ha
> Boston College | Lynch School of Education '16
> minh.ha927 at gmail.com
>
> "All men dream, but not equally. Those who dream by night in the dusty
> recesses of their minds, wake in the day to find that it was vanity:
> but the dreamers of the day are dangerous men, for they may act on
> their dreams with open eyes, to make them possible." T. E. Lawrence
>
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