[nabs-l] question about working in call centers/ hotlines

Cory McMahon cory.j.mcmahon at gmail.com
Mon Apr 17 21:27:44 UTC 2017


O lmpw there are headsets that can work with the phone at the same time.

-----Original Message-----
From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Sam via NABS-L
Sent: Monday, April 17, 2017 12:59 PM
To: 'National Association of Blind Students mailing list'
<nabs-l at nfbnet.org>
Cc: Sam <nelsonsam68 at gmail.com>
Subject: [nabs-l] question about working in call centers/ hotlines

Hi everyone, 

 I'm writing as I'm trying to volunteer for a local crisis  hotline,
National runaway safeline. 

 They've never had a blind volunteer before and are less than thrilled. 

 I'm wondering how you tried to put people at ease in this setting,
especially how you dealt with having to use  the computer (so with
headphones) and the phone at the same time? 

 Also how you dealt with having to use a phone where you had to do things
like call outside lines, conference, and there was stuff being displayed
visually I.E blinking lights ETC. 

 Any information is helpful. 

 



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