[nabs-l] BrailleNote Touch is freezing halfway through startup please help!

[Vejas Vasiliauskas]

Hi,
I'm so sorry to hear about this situation. I had to go through similar with my Apex recently. 
I don't have a Touch, but did want to offer that if you are using the sd card  you can always remove it and use the files that are not keyword Braille files for your computer.
Vejas

> On Jan 29, 2017, at 19:13, Jameyanne Fuller via NABS-L <nabs-l at nfbnet.org> wrote:
> 
> Hello all,
> 
> I was finishing a homework assignment just now when I left my BrailleNote
> Touch on my desk and went to the kitchen to refill my waterbottle. When I
> came back, the BrailleNote had turned off. I tried to turn it back on, but
> partway through the startup process, when it says "starting keysoft" and the
> circle thing is going around, it just stopped. I tried turning it off but
> couldn't, so I tried removing and replacing the battery and trying again
> with the same result. I was able to plug it in and find out that it's at 80%
> charge, so that's not the problem. It's been stuck like this for almost ten
> minutes. Has this happened to anyone else and do you have a solution? Also,
> is there a way to get my files off the BrailleNote if I can't turn the
> BrailleNote on?
> 
> Thanks for any help you can give me. I'm feeling kind of desperate.
> 
> Jameyanne
> 
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