[nabs-l] brailliant

[Louis Maher]

Hello Kelsey,

I will suggest that you talk to the people who sold you the display.  If it
is the original Brailliant, originally sold by HumanWare, the display is the
Baum Supervario, and you can get help from:
BAUM USA 855-620-7985 customer service cs at baumusa.com .



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher at swbell.net

-----Original Message-----
From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Kelsey Nicolay
via NABS-L
Sent: Sunday, June 18, 2017 7:42 PM
To: nabs-l at nfbnet.org
Cc: Kelsey Nicolay <piano.girl0299 at gmail.com>
Subject: [nabs-l] brailliant

Hello i was hoping someone who uses a Brailliant could help me out.  The
past two times I've tried to update the firmware on my Brailliant, for some
reason braille support becomes unresponsive when I restart whichever screen
reader I am using.  Even when I use Nvda to perform the update, I sometimes
get an error when I restart JAWS that the application file has stopped
responding.  
This past week I did the update and it seemed to work ok, but once the
computer restarted after an update, neither Nvda nor JAWS would recognize my
Brailliant.  I get the application file error mentioned above with JAWS.  At
work, we did the update with JAWS turned off and it worked fine.  Therefore,
if anyone uses a Brailliant, please email me off list with the steps to
update the firmware using a screen reader so I don't keep having problems
with my screen reader after the update.
Thank you,
Kelsey Nicolay

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