[NABS-L] Accessible Call Center software?

[Sandra Gayer]

Hello Nick,
I've used Dimensions, made by IBM. It's a trial and error process, in
my experience. You don't know which software the company uses, before
you apply for a job, unless they make a point of telling you, in the
job description. They only do that if they want people to only apply
with certain computer spec. When I got a call centre job, I rang IBM
to find out the accessibility story as the IT team in the company I
was about to work for, didn't know.

I hope some of this is of some use to you. Good luck in the job search.
Very best wishes,
Sandra.

On 6/20/21, Nina Marranca via NABS-L <nabs-l at nfbnet.org> wrote:
> I work at a call center. We use something called MAX which is through
> incontact.com. It's fully accessible in Chrome with both JAWS and voiceover
> but works better with JAWS.
>
> Nina Marranca
> She/her/hers
> Board Member | National Association of Blind Students
> Chair | Outreach Committee
> President | New York Association of Blind Students
> ninam0814 at gmail.com
>
> A proud division of the National Federation of the Blind
> www.nabslink.org
> ________________________________
> From: NABS-L <nabs-l-bounces at nfbnet.org> on behalf of Nick Stover via NABS-L
> <nabs-l at nfbnet.org>
> Sent: Sunday, June 20, 2021 2:38:04 AM
> To: National Association of Blind Students mailing list <nabs-l at nfbnet.org>
> Cc: Nick Stover <liamskitten at gmail.com>
> Subject: [NABS-L] Accessible Call Center software?
>
> This may not be considered the appropriate venue, but I'm unaware of a
> list specifically for networking over general job accessibility
> trials. And with its flexible scheduling and opportunities for remote
> work--amplified by the pandemic--they seem ideal jobs for us
> struggling students.
>
> So: any of you had call center in-person or remote work? If so, how
> did you deal with researching accessibility of software? Were you
> up-front with the interviewers re disability so you could question
> what software was utilized?
>
> There doesn't seem to be a good database for accessible alternatives.
> I initially had high hopes for APH’s Career Connect, but that’s more
> modeling an ideal system in terms of accommodations. There are a
> couple of companies touting their progress with screen readers--TNC
> and Vocal come immediately to mind--but unless the company themselves
> are forthcoming, I'm hitting major brick walls; highly frustrating
> since this's currently a booming industry.
> Warmly,
> Nick
>
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-- 
Sandra Gayer DipABRSM, LRSM.

Soprano Singer
www.sandragayer.com

Broadcast Presenter
www.rnibconnectradio.org.uk/music-box.html

Actor
www.visablepeople.com

Voiceover Artist
www.archangelvoices.co.uk/content/sandra-gayer