[NABS-L] BrailleSense 6 cursrrouting buttons not working

[Vejas Vasiliauskas]

Hi Shane,
Thanks for your email. Unfortunately, the world isn't very nice, or, at least, not on this particular Tuesday evening. I tried initializing the settings already, but sadly, still the same problem.
I've sent HIMS an email, and will call them on Thursday if they don't get back tomorrow.
In any case, I really appreciate you trying to help, and you were able to help me with my computer settings last month. Even the vendor emailed me back today and told me to contact HIMS. Still, if anyone else has any ideas, I'd appreciate it to give them a try. 
Thanks, 
Vejas

> On Mar 28, 2023, at 17:51, Shane Popplestone <spopplestone.nfb at gmail.com> wrote:
> 
> I'm copying the nabs list back into this thread because apparently it's a Tuesday and my initial response didn't go their as well.
> OK, fine, it doesn't want to be that simple?
> Technology on a Tuesday.
> First, make sure you have a current backup of your flash disk.
> You can do this from utilities and the backup/restore flash disk option.
> Next, go into setup, and select Initialize braille sense options
> This will restore the software back to factory settings.
> You'll get a message asking if you want to initialize braille sense options, tell it yes.
> You'll be told initializing settings, system will reboot.
> Once this is done, and the system reboots, you'll get the tutorial, feel free to exit it with space+E.
> This should, in theory resolve any underlying software issues and if the world is nice to us all, your cursor routing keys should work as expected.
> If not, I'm out of ideas, and hims'll have to help you from here.
> Shane Popplestone
> vice president of the Ohio Association of blind students
> co-chair of the ohio newsline committee
> member of the Grater Akron Chapter
> member of Ohio Association of Guide Dog users
> spopplestone.nfb at gmail.com
> You can live the life you want!
> 
> 
> ------ Original Message ------
> From "Vejas Vasiliauskas" <alpineimagination at gmail.com>
> To "Shane Popplestone" <spopplestone.nfb at gmail.com>
> Date 3/28/2023 8:42:44 PM
> Subject Re: [NABS-L] BrailleSense 6 cursrrouting buttons not working
> 
>> Hi Shane,
>> I tried this, but unfortunately no luck. I appreciate your response, though! I wish it was as simple as that.
>> Vejas
>> 
>>>> On Mar 28, 2023, at 17:38, Shane Popplestone <spopplestone.nfb at gmail.com> wrote:
>>> 
>>> Vejas,
>>> You've probably already tried this, but I ran into something similar, except all my keys weren't responding, so let's try a trick I was given by hims support over the phone.
>>> On the front of the sense 6, is a switch, this is the locking switch, it's on the very left hand side of the front edge.
>>> Slide this switch all the way to the left, the sense 6 will either speak, braille, or both, the message, depending on your settings, all keys locked.
>>> Then slide that same switch back to the right, and the sense 6 will either speak, braille, or both, depending on settings, the message, unlocked.
>>> Does this resolve your issue?
>>> Shane Popplestone
>>> vice president of the Ohio Association of blind students
>>> co-chair of the ohio newsline committee
>>> member of the Grater Akron Chapter
>>> member of Ohio Association of Guide Dog users
>>> spopplestone.nfb at gmail.com
>>> You can live the life you want!
>>> 
>>> 
>>> ------ Original Message ------
>>> From "Vejas Vasiliauskas via NABS-L" <nabs-l at nfbnet.org>
>>> To nabs-l at nfbnet.org
>>> Cc "Vejas Vasiliauskas" <alpineimagination at gmail.com>
>>> Date 3/28/2023 8:10:34 PM
>>> Subject [NABS-L] BrailleSense 6 cursrrouting buttons not working
>>> 
>>>> Hi everyone,
>>>> I recently sent in my BrailleSense 6 for repair, for some issues it has been having. I got it back today, and the original issues seem to have been resolved, but the cursor routing buttons are not working. I have tried rebooting the device, but they still aren't working. I looked through the settings to see if there was any way I could reactivate them, but they still don't work.
>>>> I have emailed HIMS and will hear back hopefully tomorrow, but I was wondering in the mean-time if anyone else has had this issue with their cursor and if they were able to fix it.
>>>> Thanks,
>>>> Vejas
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