[NABS-L] BrailleSense 6 cursrrouting buttons not working

[Vejas Vasiliauskas]

Also, I will be sure to keep you all posted on what happened.

> On Mar 28, 2023, at 17:51, Shane Popplestone <spopplestone.nfb at gmail.com> wrote:
> 
> I'm copying the nabs list back into this thread because apparently it's a Tuesday and my initial response didn't go their as well.
> OK, fine, it doesn't want to be that simple?
> Technology on a Tuesday.
> First, make sure you have a current backup of your flash disk.
> You can do this from utilities and the backup/restore flash disk option.
> Next, go into setup, and select Initialize braille sense options
> This will restore the software back to factory settings.
> You'll get a message asking if you want to initialize braille sense options, tell it yes.
> You'll be told initializing settings, system will reboot.
> Once this is done, and the system reboots, you'll get the tutorial, feel free to exit it with space+E.
> This should, in theory resolve any underlying software issues and if the world is nice to us all, your cursor routing keys should work as expected.
> If not, I'm out of ideas, and hims'll have to help you from here.
> Shane Popplestone
> vice president of the Ohio Association of blind students
> co-chair of the ohio newsline committee
> member of the Grater Akron Chapter
> member of Ohio Association of Guide Dog users
> spopplestone.nfb at gmail.com
> You can live the life you want!
> 
> 
> ------ Original Message ------
> From "Vejas Vasiliauskas" <alpineimagination at gmail.com>
> To "Shane Popplestone" <spopplestone.nfb at gmail.com>
> Date 3/28/2023 8:42:44 PM
> Subject Re: [NABS-L] BrailleSense 6 cursrrouting buttons not working
> 
>> Hi Shane,
>> I tried this, but unfortunately no luck. I appreciate your response, though! I wish it was as simple as that.
>> Vejas
>> 
>>>> On Mar 28, 2023, at 17:38, Shane Popplestone <spopplestone.nfb at gmail.com> wrote:
>>> 
>>> Vejas,
>>> You've probably already tried this, but I ran into something similar, except all my keys weren't responding, so let's try a trick I was given by hims support over the phone.
>>> On the front of the sense 6, is a switch, this is the locking switch, it's on the very left hand side of the front edge.
>>> Slide this switch all the way to the left, the sense 6 will either speak, braille, or both, the message, depending on your settings, all keys locked.
>>> Then slide that same switch back to the right, and the sense 6 will either speak, braille, or both, depending on settings, the message, unlocked.
>>> Does this resolve your issue?
>>> Shane Popplestone
>>> vice president of the Ohio Association of blind students
>>> co-chair of the ohio newsline committee
>>> member of the Grater Akron Chapter
>>> member of Ohio Association of Guide Dog users
>>> spopplestone.nfb at gmail.com
>>> You can live the life you want!
>>> 
>>> 
>>> ------ Original Message ------
>>> From "Vejas Vasiliauskas via NABS-L" <nabs-l at nfbnet.org>
>>> To nabs-l at nfbnet.org
>>> Cc "Vejas Vasiliauskas" <alpineimagination at gmail.com>
>>> Date 3/28/2023 8:10:34 PM
>>> Subject [NABS-L] BrailleSense 6 cursrrouting buttons not working
>>> 
>>>> Hi everyone,
>>>> I recently sent in my BrailleSense 6 for repair, for some issues it has been having. I got it back today, and the original issues seem to have been resolved, but the cursor routing buttons are not working. I have tried rebooting the device, but they still aren't working. I looked through the settings to see if there was any way I could reactivate them, but they still don't work.
>>>> I have emailed HIMS and will hear back hopefully tomorrow, but I was wondering in the mean-time if anyone else has had this issue with their cursor and if they were able to fix it.
>>>> Thanks,
>>>> Vejas
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