[nagdu] interesting experience with Frontier Airlines

[Cindy Ray]

Liz, hi, Cindy Ray here.

I would agree with you. Jay Stitely is also very knowledgeable about these 
kinds of things, so you might contact him. I had some issues with Delta when 
flying from Atlanta the other day to Des Moines.

Cindy

----- Original Message ----- 
From: "Elizabeth Campbell" <batescampbell at charter.net>
To: <TSE-Chat at yahoogroups.com>; <seeingeye-l at list.web.net>
Cc: <nagdu at nfbnet.org>
Sent: Monday, July 06, 2009 10:26 AM
Subject: [nagdu] interesting experience with Frontier Airlines


hello all,

I wanted to relate an experience that I just had while confirming my 
upcoming flight to Denver on Wednesday.

I contacted the airline to notify them that I will be traveling with my 
Seeing Eye dog.

The person who took my call asked for the name and breed of my dog. I asked 
her why it was necessary to provide that information, as I have never been 
asked about that from other airlines.
She said it was part of the procedure. I told her that I was not required to 
give that information, and that the only requirement was that my dog was 
identified as a service animal by means of the harness, id card, etc.
However, out of curiosity, I answered the questions because I wanted to know 
specifically what was asked of service animal owners by Frontier Airlines.
I was asked to provide my dog's name,and then the reservationist wanted to 
know if my dog was a German shepherd. I said that the dog is a lab golden 
retriever cross.
So, I think my next step should entail calling Frontier's consumer affairs 
department to discuss this policy further, as i believe there could be 
potential discrimination against a dog handler, if for instance he/she uses 
a German shepherd.
What are thoughts from friends on list??

Thanks,and have a great day.

Liz and Seeing Eye dog Gabe
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