[nagdu] interesting experience with Frontier Airlines

[Ann Chiappetta]

Hi;
I'd definitely draft a letter, make a call, and email whomever needs to know 
the reservationist's  questions could be construed as potentially 
discriminatory.  What if you were a handler with a Sheppard? Would they 
insist on a muzzle?It's the kind of think that would make me get my hackles 
up. pun intended. Smile.
Annie & Ro
----- Original Message ----- 
From: "Elizabeth Campbell" <batescampbell at charter.net>
To: <TSE-Chat at yahoogroups.com>; <seeingeye-l at list.web.net>
Cc: <nagdu at nfbnet.org>
Sent: Monday, July 06, 2009 11:26 AM
Subject: [nagdu] interesting experience with Frontier Airlines


> hello all,
>
> I wanted to relate an experience that I just had while confirming my 
> upcoming flight to Denver on Wednesday.
>
> I contacted the airline to notify them that I will be traveling with my 
> Seeing Eye dog.
>
> The person who took my call asked for the name and breed of my dog. I 
> asked her why it was necessary to provide that information, as I have 
> never been asked about that from other airlines.
> She said it was part of the procedure. I told her that I was not required 
> to give that information, and that the only requirement was that my dog 
> was identified as a service animal by means of the harness, id card, etc.
> However, out of curiosity, I answered the questions because I wanted to 
> know specifically what was asked of service animal owners by Frontier 
> Airlines.
> I was asked to provide my dog's name,and then the reservationist wanted to 
> know if my dog was a German shepherd. I said that the dog is a lab golden 
> retriever cross.
> So, I think my next step should entail calling Frontier's consumer affairs 
> department to discuss this policy further, as i believe there could be 
> potential discrimination against a dog handler, if for instance he/she 
> uses a German shepherd.
> What are thoughts from friends on list??
>
> Thanks,and have a great day.
>
> Liz and Seeing Eye dog Gabe
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