[nagdu] interesting experience with Frontier Airlines

[sblanjones11]

I can't put my hands on it right now, but you probably have in your miles of
files the number and/or web address for complaints to the DOT regarding
disability issues.
They should probably also receive your complaint, Liz.
Susan & Rhoda
 

-----Original Message-----
From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On Behalf
Of Ann Chiappetta
Sent: Monday, July 06, 2009 5:52 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Subject: Re: [nagdu] interesting experience with Frontier Airlines

Hi;
I'd definitely draft a letter, make a call, and email whomever needs to know
the reservationist's  questions could be construed as potentially
discriminatory.  What if you were a handler with a Sheppard? Would they
insist on a muzzle?It's the kind of think that would make me get my hackles
up. pun intended. Smile.
Annie & Ro
----- Original Message -----
From: "Elizabeth Campbell" <batescampbell at charter.net>
To: <TSE-Chat at yahoogroups.com>; <seeingeye-l at list.web.net>
Cc: <nagdu at nfbnet.org>
Sent: Monday, July 06, 2009 11:26 AM
Subject: [nagdu] interesting experience with Frontier Airlines


> hello all,
>
> I wanted to relate an experience that I just had while confirming my 
> upcoming flight to Denver on Wednesday.
>
> I contacted the airline to notify them that I will be traveling with 
> my Seeing Eye dog.
>
> The person who took my call asked for the name and breed of my dog. I 
> asked her why it was necessary to provide that information, as I have 
> never been asked about that from other airlines.
> She said it was part of the procedure. I told her that I was not 
> required to give that information, and that the only requirement was 
> that my dog was identified as a service animal by means of the harness, id
card, etc.
> However, out of curiosity, I answered the questions because I wanted 
> to know specifically what was asked of service animal owners by 
> Frontier Airlines.
> I was asked to provide my dog's name,and then the reservationist 
> wanted to know if my dog was a German shepherd. I said that the dog is 
> a lab golden retriever cross.
> So, I think my next step should entail calling Frontier's consumer 
> affairs department to discuss this policy further, as i believe there 
> could be potential discrimination against a dog handler, if for 
> instance he/she uses a German shepherd.
> What are thoughts from friends on list??
>
> Thanks,and have a great day.
>
> Liz and Seeing Eye dog Gabe
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