[nagdu] interesting experience with Frontier Airlines

[Elizabeth Campbell]

Hey Dave!!

At the very least, Gabe should get first class seating, don't you think??
(smile)

Liz and seeing Eye dog Gabe
----- Original Message ----- 
From: "David Andrews" <dandrews at visi.com>
To: "NAGDU Mailing List,the National Association of Guide Dog Users" 
<nagdu at nfbnet.org>
Sent: Monday, July 06, 2009 4:37 PM
Subject: Re: [nagdu] interesting experience with Frontier Airlines


> With all that information, they should give the dog frequent flyer points!
>
> Dave
>
> At 10:26 AM 7/6/2009, you wrote:
>>hello all,
>>
>>I wanted to relate an experience that I just had while confirming my 
>>upcoming flight to Denver on Wednesday.
>>
>>I contacted the airline to notify them that I will be traveling with my 
>>Seeing Eye dog.
>>
>>The person who took my call asked for the name and breed of my dog. I 
>>asked her why it was necessary to provide that information, as I have 
>>never been asked about that from other airlines.
>>She said it was part of the procedure. I told her that I was not required 
>>to give that information, and that the only requirement was that my dog 
>>was identified as a service animal by means of the harness, id card, etc.
>>However, out of curiosity, I answered the questions because I wanted to 
>>know specifically what was asked of service animal owners by Frontier 
>>Airlines.
>>I was asked to provide my dog's name,and then the reservationist wanted to 
>>know if my dog was a German shepherd. I said that the dog is a lab golden 
>>retriever cross.
>>So, I think my next step should entail calling Frontier's consumer affairs 
>>department to discuss this policy further, as i believe there could be 
>>potential discrimination against a dog handler, if for instance he/she 
>>uses a German shepherd.
>>What are thoughts from friends on list??
>>
>>Thanks,and have a great day.
>>
>>Liz and Seeing Eye dog Gabe
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>
> David Andrews and white cane Harry.
>
>
>
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