[nagdu] interesting experience with Frontier Airlines

[Tracy Carcione]

Liz, I'm curious why you wanted to tell them you will be accompanied by
your dog at all.  I usually don't mention it.  It just gives them a chance
to start acting silly, as they did with you.
I tend to agree with Marion on the non-mentioning point.  I'll say it to
the taxi dispatcher, so the idiot driver hopefully knows to look for me,
since I can't look for him.  But airlines don't need to know.
Tracy


> hello all,
>
> I wanted to relate an experience that I just had while confirming my
> upcoming flight to Denver on Wednesday.
>
> I contacted the airline to notify them that I will be traveling with my
> Seeing Eye dog.
>
> The person who took my call asked for the name and breed of my dog. I
> asked her why it was necessary to provide that information, as I have
> never been asked about that from other airlines.
> She said it was part of the procedure. I told her that I was not required
> to give that information, and that the only requirement was that my dog
> was identified as a service animal by means of the harness, id card, etc.
> However, out of curiosity, I answered the questions because I wanted to
> know specifically what was asked of service animal owners by Frontier
> Airlines.
> I was asked to provide my dog's name,and then the reservationist wanted to
> know if my dog was a German shepherd. I said that the dog is a lab golden
> retriever cross.
> So, I think my next step should entail calling Frontier's consumer affairs
> department to discuss this policy further, as i believe there could be
> potential discrimination against a dog handler, if for instance he/she
> uses a German shepherd.
> What are thoughts from friends on list??
>
> Thanks,and have a great day.
>
> Liz and Seeing Eye dog Gabe
> _______________________________________________
> nagdu mailing list
> nagdu at nfbnet.org
> http://www.nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> nagdu:
> http://www.nfbnet.org/mailman/options/nagdu_nfbnet.org/carcione%40access.net
>