[nagdu] Norwegian Cruse Lines

[cheryl echevarria]

Thank you Cathy and all the hard work you are doing for all of us. A lot of 
what you have said, I have posted to the talk lists, your responses from 
Norwegian Cruise Lines, it seems that NCL is trying there best to service 
all passengers and not just the needs of the blind and guide dogs, but for 
me I am definitely keeping my group with NCL.

I have also relayed the information to the grad list with the guide dog 
foundation as well in hopes some of the graduates will come as well as the 
supporters of this event.

I do hope that my friend will decide to go since if I remember correctly she 
will sail sooner then I do, and if she does go and I do hope that she does 
go, and has a wonderful time.

We have never met, but know who each other is, and I wouldn't want her to be 
disappointed in anyway shape or form.

In the way of relief areas how has this changed, can you please explain the 
relief areas for the dogs, so that we know exactly what is offered.

I appreciate it very much.  I look forward to your reply today.

Sincerely,

Cheryl Echevarria
Independent Travel Consultant
C10-10646

http://Echevarriatravel.com
1-866-580-5574

http://blog.echevarriatravel.com
Reservations at echevarriatravel.com
Affiliated as an Independent Contractor with Montrose Travel CST-1018299-10

----- Original Message ----- 
From: "Vazquez, Cathy" <CVazquez at ncl.com>
To: "cheryl echevarria" <cherylandmaxx at hotmail.com>;
Sent: Friday, June 18, 2010 10:24 AM
Subject: RE: Norwegian Cruise Line


Good morning Cheryl,

As I relayed to xxxx this morning, this is very disappointing to hear.  If 
there have been previous customer service failures onboard, all I can do is 
sincerely apologize to you for them.

Going forward, I can assure you that if you decide to book NCL, I will 
ensure that all the details regarding the relief area and the care and 
cleaning of the boxes will be handled.

In addition to that, we have in place what we did not have before which is a 
dedicated person onboard that is in charge of looking after this very type 
of issue.  They deal with guests that have special needs and liaison with 
the other areas to ensure everything that the guest needs is in place.

I am happy to help you with your arrangements to ensure that your 
expectations are met.

I am getting ready to go into a meeting now but am anxious to speak with you 
so I will call you when I am out.

Regards,

Catherine Vazquez / Manager, Resolution Department/ Executive Offices/
Help Desk /Access Desk/ Revenue Operations Support
cvazquez at ncl.com
(305)436-4471 fax (305)436-4127