[nagdu] Southwest Airlines

[becky sabo]

Hi all,
I have not flown through South West in a while but when I flew in the pass
through South West I never had a problem with my guide dogs and I could sit
where ever I wanted.
Becky Sabo and yellow lab Hakia

-----Original Message-----
From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Melissa Green
Sent: Wednesday, December 26, 2012 5:01 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Subject: Re: [nagdu] Southwest Airlines

I just flew southwest to newark new jersey.
They told me that I could sit whereever I wanted.
I chose to sit in the bulkhead.  But I wished I would have sat somewhere
else.  The lady that sat next to me was very interesting and at times
anoying.
but it was a very good flight.

Have a blessed day.

Melissa Green
"Happiness is a butterfly, which, when pursued, is always just beyond your
grasp, but which, if you will sit down quietly, may alight upon you."

----- Original Message -----
From: "Cindy Ray" <cindyray at gmail.com>
To: "the National Association of Guide Dog Users NAGDU Mailing List" 
<nagdu at nfbnet.org>
Sent: Wednesday, December 26, 2012 12:02 PM
Subject: [nagdu] Southwest Airlines


> Some of you may remember that at Thanksgiving I flew to Houston Via 
> Southwest Airlines from Des Moines. When I boarded in Chicago for Houston,

> they informed me I must ride in the bulkhead seat. It was policy. I argued

> the point and was accused of threatening the crew and could be removed 
> from the plane. The third person I spoke with there said I was correct; 
> they can't keep me from flying where I want so long as the dog is not in 
> the way.
>
> Upon my return trip I had the same experience. I filed a complaint, 
> stating their policy and the material in the accessible air act, which is 
> not the exact title. Their response was that they deemed me to be correct 
> that I was handled illegally on the first flight, but they could not be 
> sure about the second one. That crew was less interested in being honest 
> about the whole thing I'd guess. They refunded my entire fare. I was more 
> out to make a point and get better treatment, but hey, a free trip to 
> Houston isn't so bad. I am going again in January, but I'm flying Delta 
> because I currently have no desire to do business with Southwest, but I'll

> try again. I had not received a response from them or I would have 
> actually tried the flight again. Connections are better with Delta though.
>
> Just thought you would all like to know the outcome of that situation 
> since I had posted on it before.
>
> Cindy Lou
>
>
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