[nagdu] Rental car

[Marion Gwizdala]

Lori,
    I would indeed get in touch with Enterprise and I would tell them that 
you chose to go with Hertz because of the way you were treated as the result 
of your guide dog. I believe Enterprise was involved in a law suit early in 
the days of the ADA because they refused to rent a vehicle to a blind 
person, so they should know better! If the corporate office does not know 
about this, they will not be able to remedy the situation!

Fraternally yours,
Marion


----- Original Message ----- 
From: "Lori Dent" <loriandleo at ohiohills.com>
To: "NAGDU Mailing List, the National Association of Guide Dog Users" 
<nagdu at nfbnet.org>
Sent: Wednesday, March 13, 2013 11:54 PM
Subject: Re: [nagdu] Rental car


> Hi Marion and all,
>
> My fiancee          decided to call Enterprises back this  afternoon and 
> cancel the rental car that we had reserved for this weekend. The reason he 
> decided to cancel the  rental car at Enterprises was because of them 
> giving me a hard time about the dog and my fiancee found a better rate at 
> another car rental place.
>
>
> We stopped in at Hertz car rental and got a much better rate with them and 
> they welcomed my dog with open arms. Hertz has no problems with me having 
> my dog in the rental car. In fact, my faincee told the man at Hertz this 
> afternoon the reason he canceled the car with Enterprises was because of 
> the man giving me a hard time with having my dog in their car. The man at 
> Hertz welcomed my guide to ride in their car.
>
> My fiancee has rented a car from both Enterprises and Hertz before  and I 
> had no issues with my guides being in the rental car. I always put a sheet 
> down in the rental car for my dog to alay on. Once were done with the car 
> I always vaccum out the car to make sure that there's no hair left behind 
> in the car and had no problems with getting our deposit back.  I  also 
> brush
> my dog out real good before I put him into the car to hopefully cut down 
> on the amount of hair.
>
> Also back in 2005, when I was  at Leader Dogs training with my previous 
> dog Leo a German Shepherd. My fiancee rented a car from Hertz to come and 
> pick me and my guide up from Leader Dogs in  Michigan and drove us back 
> home to Ohio. Hertz made sure that my fiancee had a big enough car so that 
> my dog would be comfortable riding in the car.
>
> Now I have a question. Someone here on list mentioned that I should get 
> the corporate number from Enterprises website  and   file a complaint. 
> Can I do this   or not?
>
> Also I'll make sure I'll never mention the dog again.
>
> Marion thank you for offering your contact information to me if I  needed 
> to contact you. I appreciate that. Take care.
>
> Lori and the Gipper
>
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