[nagdu] US Air

[Nicole Torcolini]

Yeah, okay, so they gave you money. But did they do anything to make sure
that it did not happen again? 

-----Original Message-----
From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Marilyn tucci
Sent: Saturday, November 16, 2013 8:17 AM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Subject: [nagdu] US Air

Its a shame what happened to Albert with US Air. I had a problem with a
Stewardess years ago on US Air in the DC airport changing planes. The
stewardess did not put me in the bulk seat which is what I requested with my
guide dog. She sat me by the emergency exit and made an announcement that
the plane can't take off because blind people can't sit by the emergency
exit. She asked over the loud speaker if anyone wanted to change seats with
me. This was after I again asked her to put me in the bulk seat. She ignored
my request. A man said he would change seats with me. I sat next to an obese
man who had things under the seat so my dog had no room nor did I . The man
apologized for taking up so much space.  The stewardess then told me the
plan can't take off because my  dogs back was sticking out a little . I told
her the dog was under the seat as far as she could go because of the things
under the seat. 
She started to use her foot to push the dog and I told her don't even think
about that. the man next to me told me what she was trying to do. 
The plane before ours was bumped so all those people were on my plane. When
it was time to get off the plane the stewardess did lot let me and my dog
get off first so people were stepping on her as I asked to please let me and
my dog get off first. A nice man stopped everyone from passing me and let us
get off. I use to travel every other month to VA and change in DC never
having a problem . My husband wrote a letter to the air lines and they gave
me two 50 dollars vouchers to use within a year. Needless to say I didn't
fly US Air for a while.
I usually fly them once a year and haven't had any problems . All it takes
is one person having a bad day and taking it out on a passenger or service
dog.
Marilyn and Anna

_______________________________________________
nagdu mailing list
nagdu at nfbnet.org
http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
To unsubscribe, change your list options or get your account info for nagdu:
http://nfbnet.org/mailman/options/nagdu_nfbnet.org/ntorcolini%40wavecable.co
m