[nagdu] US Air

[Doug Parisian]

Nicole, I certainly agree that money is no way to cover up and buy off 
guilt.  Hey, maybe it's cheaper to throw around money than to invest in 
proper staff training?  I hope not but...

Doug: passing the buck is sometimes just dumb!

----- Original Message ----- 
From: "Nicole Torcolini" <ntorcolini at wavecable.com>
To: "'NAGDU Mailing List,the National Association of Guide Dog Users'" 
<nagdu at nfbnet.org>
Sent: Sunday, November 17, 2013 5:12 PM
Subject: Re: [nagdu] US Air


: Just to throw in my two cents, this is what I think, but it is only my
: opinion, .
: Any company that provides services where there is direct interaction with
: customers has an obligation to try to ensure that employees conduct them
: selves in an appropriate manner when interacting with customers. No, it is
: not possible to control the every action of employees, but there can be
: training on what is considered appropriate and inappropriate behavior, and
: then there can be consequences for not following that training.
: We are still people, and our dogs are not robots or luggage. We cannot
: *make* them do something, and they cannot be pushed and shoved around as
: though they were luggage.
: I also do not necessarily think that the letter of apology from the 
company
: is really of any significance. It is the company, not the person who
: actually did it, saying sorry. Although this does not necessarily hold,
: consider if someone's child did something rude or mean, and the person 
said
: that he/she was sorry for his/her child's action, but then did not do
: anything to explain to the child not to do it again.
: Finally, I do not care for the practice of giving vouchers, discounts, or
: any form of financial gift as compensation in these situations. Giving
: someone a certain amount off of his/her next one or two flights is not 
going
: to fix the problem. One time, when my mother and I were about to board the
: plane, a lady called us over to the counter and started firing half a
: million questions at us about Lexia, including wanting to see her rabies
: certificate. When my mother called to complain later, they kept offering 
her
: a $100 voucher for each of us. My mother told them that she did not want
: that; what she wanted was to make sure that the next person with a guide 
dog
: did not have the same problem.
:
: Nicole and Lexia
:
: -----Original Message-----
: From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Marsha Drenth
: Sent: Sunday, November 17, 2013 8:47 AM
: To: NAGDU Mailing List,the National Association of Guide Dog Users
: Subject: Re: [nagdu] US Air
:
: I have used USAirways many many many times with no issues. So judging a
: company by an employee is probsably not the best thing to do. If an 
airline
: stewardess, acts in bad behavior with a person with a disability, that is
: the person. If a complaint is made to that company, and the company 
chooses
: to do nothing about, then that is the company. We can't always judge a
: company by its employees, and the other way around too.
: I don't know if that made any sense.
: But that is just my opinion.
: By no means am what I am saying in this case with USAir is right, and the
: company needs to fix the issues witht he flight attendent.
:
:
: Marsha drenth
: Sent with my IPhone
:
: > On Nov 16, 2013, at 9:29 PM, rhonda cruz <rhondaprincess at gmail.com> 
wrote:
: >
: > hi i feel i will never use this plane company.
: >
: >  i will take my money. some ware elce.
: >
: >
: >> On Nov 16, 2013, at 3:27 PM, Criminal Justice Major Extraordinaire 
wrote:
: >>
: >> Hi, Marilyn,
: >> Sadly, I see both blind and sighted individuals behave in this manner.
: >> When I come across people who act out like this, it's obvious they 
aren't
: or have no compassion for anyone who has a working four-legged furry dog
: next to them.
: >> If they can't handle dogs, then why work at a job where you're going to
: encounter a service dog on a daily basis?
: >> Just my thoughts.
: >> Bibi and son Odie
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: >
: >
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