[nagdu] Uber sued for allegedly refusing rides to the blind andputting a dog in the trunk

[Larry D Keeler]

Exactly Cindy! Although other things are involved, they did take the dog. 
I've had folks complain and take us or not. I've had folks take me and 
complain all the way! But as of yet, I've never had someone even suggest we 
put the dog in the boot! Well, maybe some of us teasing but they usually 
decide that's where I should ride and my dog can ride up front. Up here in 
Ann Arbor Uber has been in enough trouble for not taking folks in chairs or 
those with dogs. Putting a dog in the trunk is not an option nor is taking 
her away from me.
----- Original Message ----- 
From: "Cindy Ray via nagdu" <nagdu at nfbnet.org>
To: "Ginger Kutsch" <Ginger at ky2d.com>; "NAGDU Mailing List,the National 
Association of Guide Dog Users" <nagdu at nfbnet.org>
Sent: Friday, September 12, 2014 8:45 AM
Subject: Re: [nagdu] Uber sued for allegedly refusing rides to the blind 
andputting a dog in the trunk


Well, there was something in this article that bothered me a little, other 
than the sloppy editing. This is what it is:

> The complaint filed in a Northern California District Court cites one
> instance where a California UberX driver put a service dog in the trunk 
> and
refused to pull over when the blind passenger realized where the animal was.
First off, this whole thing is deplorable. The company is public even if 
they use contractors. They are offering a service to the public, so this is 
wrong. It is totally inhumane to put a dog in the trunk. But how did the 
blind individual not realize before they even left the premises that the dog 
had been placed in the trunk? Did the person relinquish the dog to the 
driver? Since I am coming into this discussion late and haven’t read much, I 
may have missed something, so I’m sorry if I did, but that bothers me a lot. 
This is definitely an issue that we need to pursue, and I mean the whole 
thing, not just the problem I mentioned.

Cindy

On Sep 11, 2014, at 7:33 AM, Ginger Kutsch via nagdu <nagdu at nfbnet.org> 
wrote:

> Uber sued for allegedly refusing rides to the blind and putting a dog in 
> the
> trunk
>
> By Gail Sullivan September 10 Washington Post
>
> Source:
> http://www.washingtonpost.com/news/morning-mix/wp/2014/09/10/uber-sued-for-a
> llegedly-refusing-rides-to-the-blind-and-putting-a-dog-in-the-trunk/
>
>
>
> An advocacy group for the blind is suing the app-based ride-sharing 
> service
> Uber, alleging the company discriminates against passengers with service
> dogs.
>
>
>
> The federal civil rights suit filed Tuesday by the California chapter of 
> the
> National Federation of the Blind cites instances in California and 
> elsewhere
> when blind Uber customers summoned a car only to be refused a ride once 
> the
> driver saw them with a service dog. In some cases, drivers allegedly
> abandoned blind travelers in extreme weather and charged cancellation fees
> after denying them rides, the complaint said.
>
>
>
> The complaint filed in a Northern California District Court cites one
> instance where a California UberX driver put a service dog in the trunk 
> and
> refused to pull over when the blind passenger realized where the animal 
> was.
>
>
>
> On another occasion a passenger was trying to explain that his dog was not 
> a
> pet but a service animal when the driver allegedly cursed at him and
> accelerated abruptly, nearly injuring the dog and striking the passenger's
> friend, who is also blind, with an open car door.
>
>
>
> The group said it's aware of more than 30 times blind customers were 
> denied
> rides in violation of the American with Disabilities Act and California
> state law.
>
>
>
> As a result, blind passengers are confronting unexpected delays and "face
> the degrading experience of being denied a basic service that is available
> to all other paying customers," the complaint said.
>
>
>
> Services such as Uber are quickly supplanting traditional taxis, a service
> blind people rely on due to the limitations of public transportation.
>
>
>
> The National Federation of the Blind wants Uber to educate its drivers 
> about
> disability rights and punish the violators in addition to providing a way
> for disabled passengers to immediately register complaints when they are
> refused rides because of service dogs.
>
>
>
> In a statement reported by the San Francisco Examiner, Uber said its 
> policy
> is to terminate drivers who refuse to transport service animals. "The Uber
> app is built to expand access to transportation options for all, including
> users with visual impairments and other disabilities," the statement said.
>
>
>
> However, Uber allegedly told some passengers it can't control what drivers
> do because they are independent contractors. The company advised them to 
> let
> drivers know about their animals ahead of time, said the Federation, which
> filed suit after Uber rejected its request to negotiate a solution.
>
>
>
> The group claims the company closely monitors and controls its drivers by
> managing payments and services through the app, and by assessing driver
> performance based on customer feedback.
>
>
>
> In September 2013,California's Public Utilities Commission classified 
> UberX
> as a transportation provider because it functions like a taxi dispatch. 
> The
> commission also said that UberX may not discriminate against the disabled,
> the Federation noted.
>
>
>
> Figuring out whether to treat Uber like a traditional taxi service or
> something else is the subject of heated debate across the country. Taxi
> services are required by federal law to serve the disabled, even if 
> drivers
> are independent contractors.
>
>
>
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