[NAGDU] Uber and NAGDU

Tue Jun 28 12:03:12 UTC 2016

And it goes on and on, eighty or ninety years after the beginning of guide
dog use in this country we still have this nonsense.

Now I'm probably a pained, but when the drivers have asked me if the dog
sheds I just say "he's a guide dog it's the law."
One particular time that happened, and then I got in the cab and the guy
yelled at me that he was going to put a sheet on the floor and why didn't I
wait.
Hmmm, probably because I thought you wre about to drive away??/
I mean the sheet thing is annoying but I suppose if it's their car they can
do that type of thing, but I was sure the guy was going to just proceed to
deny me the ride so I got in before the mention of a sheet.
.

Dan the man

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Buddy Brannan via
NAGDU
Sent: Tuesday, June 28, 2016 7:54 AM
To: NAGDU Mailing List,the National Association of Guide Dog Users
Cc: Buddy Brannan
Subject: Re: [NAGDU] Uber and NAGDU

Unfortunately, there's no law against someone being an ass. There was no
access denial, near as I can tell, but certainly a bad and uncomfortable
customer service experience. I'm not sure what Uber should do beyond what
they've done; after all, apart from having a chat with the driver about how
to provide a better customer experience, and remind him what the laws are in
case he decides to amp it up next time and actually refuse someone.

--
Buddy Brannan, KB5ELV - Erie, PA
Phone: 814-860-3194
Mobile: 814-431-0962
Email: buddy at brannan.name

> On Jun 28, 2016, at 7:43 AM, Nancy VanderBrink via NAGDU
<nagdu at nfbnet.org> wrote:
> 
> Hey everybody,
> My husband and I had an incident with Uber last night unfortunately it was
our anniversary which made it kind of sad. We called for an Uber to go home
and the gentleman arrived and at first he was very soft-spoken and I could
not understand what he was saying but he pulled around me into the parking
lot whereas at first he had been parked at the curb. So he gets out of his
car and says "do they shed? "Meaning are two Labador seeing-eye dogs. My
response was, if they do it should not be noticeable it should be minimal.
He said "if I take you then I am going to have to wash my car before I can
take anybody else. "We didn't really say anything after that. 
> He repeated the same phrase more than once and we continued to not say
anything. Personally I was uncomfortable so I didn't really know what to
say. He finally said well get in the car. He did also say that he wished
that Uber had told him that he was picking up a dog.
> So, this brings up a question and something that we have had difficulty
dealing with. For a while we were telling people we had a seeing-eye dog. My
husband had a gentleman cancel a trip twice because the first time he
claimed he had been in a vehicle accident the next time which just so happen
to be the next day, he canceled the trip out right. This was after my
husband had disclosed that he had a dog. So, we as a team have decided that
we are not going to disclose whether we have a guy dog or not.
> 
> Once we got home, I looked at the app and we went to the process of trying
to figure out how to let goober know that we had had a problem. I was not
able to initially locate the area where it said problem with my service dog.
Interestingly, that is not under the report a problem section. That is under
the excess ability section, which happens to be if you lines down. I would
have never known to go down that far. So, I got a notification this morning
when I woke up that said that Uber had resolved the issue. I was a little
bit confused because nobody contacted me. However, the resolution they came
up with was they were going to credit our account and be sure to mention the
situation at their weekly meeting.
> So, the question is do I choose yes or no in relationship to whether they
have solved my problem. I honestly don't know what to do. I want more
information about what they're actively going to do. I understand that it is
their personal vehicle and I also understand it we have labradors and yes,
they are going to head to a certain extent but his reaction was unnecessary.
> 
> I'm not out to make anybody's life difficult or be a pain I guess I just
kind of don't know how to proceed.
> 
> Sent from my iPhone
> 
>> On Jun 27, 2016, at 6:32 PM, David via NAGDU <nagdu at nfbnet.org> wrote:
>> 
>> That way, she's comfortable and I'm comfortable.  I also have complete
control and I know she is not going flying anywhere in case of an accident.
I do need to tell her to keep down when she wants to cool her nose on the
air conditioning vents in case there is an air bag deployment, which I don't
think she would survive. Even at 70 pounds she curls up into a little ball
between my feet just like she does on airplanes.
>> 
>> David and Claire Rose in Clearwater, FL
>> 
>>> On 6/27/2016 3:59 PM, Cindy Ray via NAGDU wrote:
>>> That's interesting because I never ask to sit in the front sit with my
dog
>>> or without. I was in a jeep once and my husband was there. We were both
in
>>> the back, and it was hard for Fisher to get comfortable. The driver
>>> encouraged us to let him on the seat and we did, but I mostly have them
on
>>> the floor.
>>> Cindy Lou Ray
>>> cindyray at gmail.com
>>> 
>>> 
>>> -----Original Message-----
>>> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of David via
NAGDU
>>> Sent: Monday, June 27, 2016 2:55 PM
>>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>>> <nagdu at nfbnet.org>
>>> Cc: David <david at bakerinet.com>
>>> Subject: Re: [NAGDU] Uber and NAGDU
>>> 
>>> I always ask to sit in the front seat with her curled between my feet.
>> 
>> 
>> _______________________________________________
>> NAGDU mailing list
>> NAGDU at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>> To unsubscribe, change your list options or get your account info for
NAGDU:
>>
http://nfbnet.org/mailman/options/nagdu_nfbnet.org/vandyvanderbrink%40outloo
k.com
> 
> _______________________________________________
> NAGDU mailing list
> NAGDU at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
> To unsubscribe, change your list options or get your account info for
NAGDU:
> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/buddy%40brannan.name

_______________________________________________
NAGDU mailing list
NAGDU at nfbnet.org
http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
To unsubscribe, change your list options or get your account info for NAGDU:
http://nfbnet.org/mailman/options/nagdu_nfbnet.org/dcwein%40dcwein.cnc.net