[NAGDU] filing a complaint

[Dan Weiner]

Julie, I am so sorry this happened, random strangers being belligerent 
can be very stressful and I've had situations like that though not the 
one you've described, I didn't see your message until now because I came 
from convention with the flu or something and wasn't feeling well for a 
few days and let the computer slide. It was pleasure meeting you, by the 
way. I hope you can file ;a report


  because the man's behavior was abysmal and totally unacceptable, sorry 
hat you had to go through this.
On 7/17/2017 10:42 AM, Julie Johnson via NAGDU wrote:
> I think I need some moral support before I give myself a stroke. 
> Here's the skinny:
>
>
> On Saturday while transferring to my second flight in Atlanta I had an 
> extremely bad encounter with an airport maintenance employee.    The 
> first flight was a bit late in arriving and I had only about 30 
> minutes to make it to the connecting flight.  I had used the escalator 
> down to get to where I needed to go quickly. At the bottom of the 
> escalator I was approached by a very belligerent person.  He began by 
> asking if I had just taken the escalator with that dog.  I answered 
> that I had.  then he proceeded to yell and I do mean yell.  He 
> identified himself as a maintenance employee and told me that he takes 
> dogs paws out of the escalator daily.  He called me names including 
> stupid and moron.  He was waving his arms and was generally rather 
> threatening.  I stated that it was my dog and my decision.  He 
> interrupted me, continuing with the names and the tirade about dogs on 
> escalators.  I stated again that it was my dog and my decision.  I 
> requested that he mind his own business.  He continued with his truly 
> epically unprofessional behavior.
>
>
> Of course Monty has been trained to navigate escalators.  We had no 
> issues on the actual escalator.  I understand that there are differing 
> views on the use of escalators with dogs.  I do not wish to debate 
> that.  Everything has a risk.  I could get hit by a car crossing the 
> street.  I take the risk anyway, because I need to get on with my 
> life.  I like to believe I am a reasonably intelligent adult with the 
> ability to weigh the pros and cons and make my own decisions.
>
>
> This morning I called guest services to file a complaint.  The first 
> woman on the phone argued with me about dogs on escalators. She said 
> that the man was unprofessional and should have calmly informed me of 
> the pros and cons instead of shouting and name calling.  I informed 
> her that I already know the pros and cons and don't need a lecture 
> from a random airport employee who does not know about service dogs, 
> service dog training or what my particular dog has been trained to 
> do.  I am quite capable of making my own decisions about myself and my 
> guide dog.   She transferred me to another department.
>
>
> Second lady was much better.  No problems with her at all, except she 
> wants me to file an online complaint documenting the whole mess.  I 
> have no problem with doing that, except she gave me the web address as 
> www at atl.com.  That was supposed to be the web site, not an email, I 
> confirmed that.  I tried a couple of web browsers and they won't bring 
> it up.  Using www.atl.com does work and appears to be the correct 
> address.  However when I go to the contact us page there is supposed 
> to be a form, but either I'm not on the right page, or it's an 
> accessibility issue.
>
>
> Please help!  My blood pressure it as its limit.  Thanks so much to 
> all of you for being there in times of stress.  I wouldn't wish this 
> experience on anyone, but it's nice to know that all of you understand 
> because you've been there and done that.
>
>
> Thanks!
>
> Julie
>
>
>
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