[NAGDU] Problem with Turo car rental

[Danielle Ledet]

We always had the vehicles detailed before bringing them back.

On 9/15/18, Dan Weiner via NAGDU <nagdu at nfbnet.org> wrote:
> my word, sounds like there are a bunch of mean jerks renting cars and
> doing pretty much everything else, I have a feeling if there weren't
> laws about service dogs no one would let us in and wed all get charged
> an arm and a leg for any perceived hair or anything else.
>
>
> Dan
>
>
>
> On 9/15/2018 2:23 PM, Sandra Johnson via NAGDU wrote:
>> Hello:
>>
>> When renting a car it is your responsibility to return the car in
>> clean condition.  Therefore, if your dogs left a lot of hair in the
>> car then get it cleaned up before returning it.  When friends and I
>> rented cars we always put blankets on the back seat and floor to catch
>> any dog hair.  A small car vac is a good cleanup tool.  These rules
>> are just the same if people left cookie crumbs all over the car.  The
>> rental company cannot rent that car again until it has been cleaned.
>> It is much cheaper for you to clean it yourself than to pay their
>> cleaning charges.
>>
>>  Subject: [NAGDU] Problem with Turo car rental
>>
>> Turo is one of those car rental services that allows individuals to rent
>> their cars. We took a trip and our 2 service animals were in the car.
>> When
>> we returned the car there was dog hair. Everything else about the car was
>> good. The person we rented from wanted to charge us $150.00 to clean the
>> dog hair from the car. My husband argued with them and we were not
>> charged.
>> The car owner gave us a bad review on Turo and said they would change the
>> review if we paid $150.00.
>>
>> We have rented cars from major car companies over the years and this has
>> never been a problem. Does anyone know if this is legal? Who should I
>> contact about possible recourse in this situation?
>>
>
>
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