[NAGDU] Problem with Turo car rental

[Cindy Ray]

Having the vehicles detailed before bringing them back to the car rental place is a nice idea. However, it isn't always an option. I think I would be sure I had something to cover things with, or I would carry on a trip some vacuum device. I hae never had an experience like that.
Cindy Lou Ray
cindyray at gmail.com


-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Danielle Ledet via NAGDU
Sent: Saturday, September 15, 2018 4:21 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users <nagdu at nfbnet.org>
Cc: Danielle Ledet <singingmywayin at gmail.com>
Subject: Re: [NAGDU] Problem with Turo car rental

We always had the vehicles detailed before bringing them back.

On 9/15/18, Dan Weiner via NAGDU <nagdu at nfbnet.org> wrote:
> my word, sounds like there are a bunch of mean jerks renting cars and 
> doing pretty much everything else, I have a feeling if there weren't 
> laws about service dogs no one would let us in and wed all get charged 
> an arm and a leg for any perceived hair or anything else.
>
>
> Dan
>
>
>
> On 9/15/2018 2:23 PM, Sandra Johnson via NAGDU wrote:
>> Hello:
>>
>> When renting a car it is your responsibility to return the car in 
>> clean condition.  Therefore, if your dogs left a lot of hair in the 
>> car then get it cleaned up before returning it.  When friends and I 
>> rented cars we always put blankets on the back seat and floor to 
>> catch any dog hair.  A small car vac is a good cleanup tool.  These 
>> rules are just the same if people left cookie crumbs all over the 
>> car.  The rental company cannot rent that car again until it has been cleaned.
>> It is much cheaper for you to clean it yourself than to pay their 
>> cleaning charges.
>>
>>  Subject: [NAGDU] Problem with Turo car rental
>>
>> Turo is one of those car rental services that allows individuals to 
>> rent their cars. We took a trip and our 2 service animals were in the car.
>> When
>> we returned the car there was dog hair. Everything else about the car 
>> was good. The person we rented from wanted to charge us $150.00 to 
>> clean the dog hair from the car. My husband argued with them and we 
>> were not charged.
>> The car owner gave us a bad review on Turo and said they would change 
>> the review if we paid $150.00.
>>
>> We have rented cars from major car companies over the years and this 
>> has never been a problem. Does anyone know if this is legal? Who 
>> should I contact about possible recourse in this situation?
>>
>
>
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--
How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving and tolerant of the weak and strong. Because someday in your life you will have been all of these.
George Washington Carver
Email: singingmywayin at gmail.com

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