[NAGDU] I called TSa today will be traving in 2 months.FW: In Response to your inquiry. 4379123

Tue May 21 20:55:28 UTC 2019

From: tsatcc_do_not_reply at senture.com [mailto:tsatcc_do_not_reply at senture.com] 
Sent: Tuesday, May 21, 2019 2:12 PM
To: wb2hww at earthlink.net
Subject: In Response to your inquiry. 4379123

Thank you for contacting the Transportation Security Administration (TSA) Contact Center.

Before the screening begins, please notify the Transportation Security Officer (TSO) that the animal is a service animal and we will not separate you. You and your service animal may use the walk-through metal detector or you may request a patdown. If you go through the metal detector together and cause an alarm, you are both subject to additional screening, including a patdown. If you walk through separately, only the party that alarms will receive additional screening. It is very important that you not make contact with the service animal (other than holding the leash) until a TSO has completed the screening.

You do not need to remove items that are necessary to maintain control of the service animal or indicate that the animal is on-duty; however, we may need to physically inspect the service animal and their belongings (i.e. collar, harness, leash, backpack, vest, etc.). 

The same procedures must be followed for service animals whether going through standard screening or when using the TSA Pre✓® lane. However, if you are using the TSA Pre✓® lane, you do not have to remove the animal’s pouch. 

If you leave the secure area of the airport to relieve your service animal, you will undergo the screening process again. When you return to the security checkpoint, you may ask to move to the front of the line. 

While we do not require any documentation or identifying vests, we recommend that you contact your airline to check their requirements for traveling with a service animal.

We strive to provide the highest level of security while ensuring that all passengers are treated with dignity and respect. To that end, we launched TSA Cares and the Passenger Support Specialist (PSS) program. 

TSA Cares is a dedicated helpline that provides information on the screening procedures that specifically pertain to those with disabilities, medical conditions, and other circumstances. We also coordinate assistance through checkpoint screening via the PSS program. PSSs are Transportation Security Officers (TSO) who have received advanced training on helping passengers with disability, medical, or other circumstances through the screening checkpoint. The level of service will vary based on the airport’s resources. Some airports may have the resources to call or e-mail you ahead of time to coordinate a meeting point and others may simply notify the checkpoint of your estimated arrival based on your departure time. You may always request to speak with a PSS or a Supervisory TSO when you arrive at the checkpoint.

If you believe you would benefit from this service, please call TSA Cares at least 72-hours in advance of travel. We will collect your travel dates, flight information, and the type of assistance needed, and forward the information to the airport. If you are unable to provide 72-hour notice, you may request to speak with a PSS or Supervisory TSO for assistance at the checkpoint.

The hours of operation for the TSA Cares helpline are 8 a.m. to 11 p.m. Eastern, Monday through Friday, and 9 a.m. to 8 p.m. Eastern, weekends and holidays. You may call (855) 787-2227, Federal Relay 711, or e-mail us at TSA-ContactCenter at dhs.gov. 

If you need in-flight assistance or wheelchair assistance from the curb to the flight, please contact your airline before traveling. Airlines will generally work with you to try to meet your particular needs. 

If you are deaf or hard of hearing, please notify a Transportation Security Officer (TSO) and indicate the best way to communicate before screening begins. If you have a hearing aid or cochlear implant, you may notify the TSO; however, these devices do not need to be removed for screening.

For more information about traveling with a disability or medical condition or to learn about our TSA Cares program, please visit www.tsa.gov\travel\special-procedures <http://www.tsa.gov/travel/special-procedures> .  You may always ask to speak to a Supervisory TSO at any time during the screening process.

TSA Contact Center
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