[NAGDU] the uber service dog line posted to this list is not correct.

[Al Elia]

Good morning everyone. Uber is indeed in the process of rolling out a  dedicated service animal denial investigation team direct phone number, and that number is indeed  1-833-715-8237. We discussed this number and the rollout on the Uber Service Animal Working Group call last week. I am sorry to hear that the rollout is not going smoothly, nor am I surprised that not everyone at Uber is aware of this new number, nor that service animal denial is considered a safety issue warranting immediate phone support where that is desired by the handler who was denied service. I am speaking with Uber leadership on the working group about the problems with the number and the support responses discussed on this list, and will update the  list when I have additional information.

Yours,

/Æ

Albert Elia
NAGDU board member  and NFB representative to the Uber Service Animal Working Group


On 5 Feb 2023, at 11:50, Shane Popplestone wrote:

> Hello all,
> Recently, the number, 1-833-715-8237 was posted to both of these lists as a dedicated uber service dog denial line.
> In checking into this more thoroughly, this is incorrect and miss-leading information, as the number posted is simply another number directing you to the safety reporting hot line.
> I was concerned because this information was not posted anywhere publicly by Uber in any of their public facing media, blog, news posts, twitter, etc.
> I personally reached out to Uber and asked if this was a correct number for reporting such issues, and was informed that no, it was not. This was just another number for reaching the general safety issue reporting line and while service dog denials could be reported via this number, these issues should, for quicker resolution, still be reported via the appropriate section of the uber app for proper handling and not via the safety line unless the service dog issue was an actual safety issue, I.E. inside the car in route.
> Thank you all.
> Shane Popplestone
> vice president of the Ohio Association of blind students
> member of the Grater Akron Chapter
> member of Ohio Association of Guide Dog users
> spopplestone.nfb at gmail.com
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