[NAGDU] car rental question

[Debbie Malone]

Good points Elissa.

On Tue, Nov 7, 2023, 5:57 PM Melissa Allman via NAGDU <nagdu at nfbnet.org>
wrote:

> Hi Paula. You shouldn't be charged for a little bit of dog hair on the
> floor of the rental car. Charging fees or deposits to someone because they
> are accompanied by a service animal is illegal under the ADA. The only
> situation where you should be charged is if your dog causes damage and the
> company has a policy of charging for damage in other circumstances. I'd
> suggest reaching out to the company and letting them know you want to file
> a discrimination complaint due to the illegally charged fees. We've seen
> this situation before and often the fees can be dealt with this way. I
> think it's worth mentioning that it was clear to the agent that your dog
> was a service animal. If this doesn't work, maybe you could talk to your
> state Protection and Advocacy Agency since they represent people with
> disabilities where the legal issue is related to the disability. Perhaps a
> strongly worded letter from them would resolve it but Hope you don't' even
> have to go that far. Good luck.
>
> Elissa Allman
>
> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Paula Jordan via NAGDU
> Sent: Tuesday, November 7, 2023 5:26 PM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users' <
> nagdu at nfbnet.org>
> Cc: Paula Jordan <paujor at roadrunner.com>
> Subject: [NAGDU] car rental question
>
> Hi all.  I've just run into a situation and am wondering if anyone else
> has had this problem and if so, how it was solved.  During my recent trip
> my son rented a car from Avis for us using my credit card with my
> permission.  They have a no pets policy, but we had to take Charlie to the
> airport to get us back home.  We explained to the woman who took the car
> back that Charlie is a guide dog and she got to meet him.She seemed to
> understand and said not to worry.  I just got a letter stating that we were
> being charged $250 since there was dog hair in the car.  I had a shirt on
> Charlie to minimize the hair and he was in the very back of the car behind
> the seats.  Has anyone had any similar experience and any thoughts on how
> to resolve it are appreciated.  Since our son's name was on the rental
> agreement they wouldn't
> talk to me.    Do we have any recourse?
>
> Thanks for reading this rather long post.
>
> God bless!
>
> Paula and the pups
>
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