[NAGDU] Airport Service Animal Relief Areas

[Lauren Berglund]

Hi Jackie! 

The relief areas are difficult to find at Orlando international, even knowing the locations! They are tucked away, usually in a little alcove near the bathrooms or janitorial closets. They have locations before and after security. I will include the list from their website below.

After security
- Gates 1-29 – on the wing for gates 20-29
- Gates 30-59 – on the wing for gates 40-49
- Gates 70-99 – on the wing for gates 80-89
- Gates 100-129 – across from gate 121

Before security
- Terminal A, Level 2 – at the east end of the building (to the right as you exit the building)
- Terminal B, Level 2 – at the west end of the building (to the right as you exit the building)


Lauren Berglund | She/her/hers 
Consumer Relations Coordinator | Graduate Support 
Guide Dog Foundation for the Blind & America's VetDogs 
371 East Jericho Turnpike, Smithtown, NY 11787 
Cell: 516-479-4873 | Direct: 631-930-9055 
Fax: 631-930-9075 | Main: 631-930-9000 
www.GuideDog.org & www.VetDogs.org  
Lauren.Berglund at GuideDog.org | Lauren.Berglund at VetDogs.org

-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Melissa Allman via NAGDU
Sent: Wednesday, February 14, 2024 10:42 AM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users' <nagdu at nfbnet.org>
Cc: Melissa Allman <MAllman at seeingeye.org>
Subject: Re: [NAGDU] Airport Service Animal Relief Areas

Hi Jackie. As to Cleveland, I'd suggest reaching out to the ADA Coordinator at Hopkins or the airport operations manager and reporting the issue. Relief areas are managed by the airport and a complaint would go to the FAA. If it's not clear whether they have actually violated any regulations though a conversation might be the place to start.

There used to be a great web site for relieving areas at major airports but it doesn't seem to work as well now so if anybody has a reliable one I'd also be interested, so I can understand your frustration. You could call the Orlando airport and also ask for the ADA coordinator and see what they can tell you. I've heard Orlando has horrible WiFI so it's hard to use Aira to find it too I'd imagine.  Let us know how it turns out.

Melissa Allman

-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Jackie via NAGDU
Sent: Wednesday, February 14, 2024 10:10 AM
To: NAGDU Users <nagdu at nfbnet.org>
Cc: Jackie <schiemja at gmail.com>
Subject: [NAGDU] Airport Service Animal Relief Areas

I am from Cleveland Ohio and their service animal relief area is very tiny and elevated that I feel like if my guide stepped on it, it would collapse. Has anyone found this problem at their airport and if so have you addressed it with the airport? Who should I contact to try and get a relief area made for service animals, not just a little 10 lb dog? 

Second question, I fly into Orlando a lot and have not been able to find the relief area. Does anyone know where it is? I’ve asked TSA agents and they say they don’t know. 

Very frustrating! Any advice or help would be greatly appreciated!

Jackie
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