[NAGDU] Had a scary experience with Lyft today

[Richard]

Leslie,

Gracious. So happy you and your pup are safe.

Please, please underscore with Lyft how dangerous this driver was. The
driver never should have moved the vehicle with an open passenger door.
That's irresponsible and dangerous behavior. It placed you as a passenger at
great risk, as well as your dog. Surely that's a driving violation. If Lyft
truly has concern for the safety of their passengers, this driver should be
removed from the platform. As you exchange messages with Lyft following your
complaint, make sure they know that you know they have  responsibility for
the safety of their passengers. You might gain leverage by making a news
report, although that's certainly a very personal decision on your part.
There could be a lot of press exposure for you, which you might not want.

This is less about deafness than it is a matter of dangerous behavior.
Communication with a deaf driver is important, but  dangerous driving is
unacceptable. By the way, as far as communication with drivers who are deaf
is concerned, sending text messages through the app  should be pretty
effective. I have used text messages successfully with deaf drivers.

Safe thoughts for you and your pup.

Richard Petty
Richard.petty at earthlink.net




-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Leslie Hamric via NAGDU
Sent: Monday, January 22, 2024 10:24 PM
To: nagdu at nfbnet.org
Cc: Leslie Hamric <lhamric930 at comcast.net>
Subject: [NAGDU] Had a scary experience with Lyft today

Hi all. I wanted to let you know about a scary experience I had with Lyft
today. Normally, when I get a notification saying that my driver is deaf or
hard of hearing, I've never had a problem. But this driver obviously had no
form of communicating with me. He did not appear to have Any form of
functional speech. So, I get in the car, and I'm waiting for Omega to get in
the car and he starts to drive off. I had this terrifying thought that omega
and I would be separated in the worst way. All I could do is call Out, wait!
And he stopped. Then, when he let me off, he dropped me right in the middle
of the parking lot and I had no idea where I was.  All I could hear was
traffic behind me and cars pulling in and pulling out of the parking lot all
around me. Luckily, I was able to FaceTime my husband and get directions to
where the building was. On the way home, I took Uber and that driver was so
much better. I reported the driver to both Lyft and the Lyft safety team and
I requested a refund. I got that refund too. I think next time I get an
alert that a driver is deaf or hard of hearing, I'm just going to cancel it
because I can't take the chance. I'm just glad that I OK, my dog is OK, and
we got home safely. Have any of you experienced the situation like this? If
so, how did you handle it?Thanks.
Leslie Hamric
Cello and Braille Music Teacher


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