[NAGDU] A different Uber problem

[Leslie Hamric]

Glad to hear it. I don't know what you said to them but it obviously got their attention. Great job!
Leslie Hamric
Cello and Braille Music Teacher

> On Jun 12, 2024, at 12:38 PM, Tracy Carcione via NAGDU <nagdu at nfbnet.org> wrote:
> 
> I am happy to say that, after I replied to Uber's message saying they weren't going to do bubkiss, saying again that my service dog is clean and that I shouldn't be charged a cleaning fee for having him with me, they refunded the cleaning fee.  I wish I could rescind my tip as well, but I'm glad to get back the fee that shouldn't have been charged in the first place.
> Tracy
> 
> 
> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Leslie Hamric via NAGDU
> Sent: Wednesday, June 12, 2024 1:18 PM
> To: NAGDU Mailing List, the National Association of Guide Dog Users <nagdu at nfbnet.org>
> Cc: Leslie Hamric <lhamric930 at comcast.net>; carcione at access.net
> Subject: Re: [NAGDU] A different Uber problem
> 
> Lately I've been taking Lyft because they don't have the Uber pet and that's avoiding the confusion. To my knowledge, I don't think drivers are supposed to insist that you take Uber Uber pet because it is not specifically for service dogs. It's a choice. And it's also four bucks more. Also to my knowledge, I believe it's illegal for them to charge a cleaning fee unless the dog did something really major. But that might be a one to double check with our attorneys on the list.
> Leslie Hamric
> Cello and Braille Music Teacher
> 
>> On Jun 12, 2024, at 11:05 AM, Tracy Carcione via NAGDU <nagdu at nfbnet.org> wrote:
>> 
>> I took a trip with Uber this morning.  The driver said I should have
>> taken Uber Pet, which he said was for pets and service dogs.  I argued
>> and he took me, but, when I got home, he'd charged me a cleaning fee,
>> making my trip cost 3 times what it should have.
>> 
>> I reported this all to Uber, and they said "based on my communication
>> with the driver, the cleaning fee is staying on."
>> 
>> My dog is clean.  He gets groomed every day.  He got in the car and
>> lay quietly on the floor.  There was no mess.
>> 
>> I am deeply annoyed.
>> 
>> We're opening a dispute of the charge with PayPal, to see if that does
>> any good.
>> 
>> Tracy
>> 
>> 
>> 
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>> t.net
> 
> 
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