[NAGDU] Rideshare denials

[Al Sten-Clanton]

Hey, Debbie!  Masha told me about what happened concerning The Ride and 
the Uber drivers.  Even Richard Pryor and Eddie Murphy in their harshest 
modes together could not express adequately the degree of anger I feel 
at this continuing claptrap!  Because of NFB's and others' efforts, I 
left The Seeing Eye with my first dog in 1979 expecting things to get 
better and better.  For a good while, I found this generally to be true, 
although from time to time there were fairly big bumps in the road.  
Right now, all I can think is that when things are improving in some way 
or other we humans will find new ways to make them bad again:  the 
details change, but the basic evil returns.


No wags from Sheldon this time, not even in agreement!


Al


On 5/4/24 14:22, Debbie Malone via NAGDU wrote:
>  From my experiences, the drivers can use whatever excuse they want.
> However, when they drive by and then cancel the ride it is a pretty good
> indication they are cancelling because of the dog. I am quite cynical as
> well. When in doubt, I would recommend filing a complaint with Uber/Lyft
> and then put the details on the NFB site as well. The more data, the
> better.
>
> My local paratransit has a contract with Uber and Lyft and they  were
> trying to get me a ride because allo the regular drivers were busy. They
> told the prospective drivers that I had a service dog and NO driver would
> take me. I am too through with the denials...5 in the last week and a half.
>
> *Sent with Right Inbox <https://www.rightinbox.com/?utm_source=signature>*
>
>
> On Fri, May 3, 2024 at 2:23 PM Julie A. Orozco via NAGDU <nagdu at nfbnet.org>
> wrote:
>
>> Hi Vanessa,
>>
>> I have been between dogs for two and a half years now, and I can count on
>> one hand the number of times I've had drivers switched on me while I'm
>> waiting for an Uber or Lyft ride. When I was working my previous dog, Bill,
>> I had it happen regularly in this area. I don't believe they had to cancel
>> for other reasons anymore; I've dealt with driver nonsense too much out
>> here to buy it.
>>
>> I also agree that allowing Uber/Lyft to investigate is the right way to
>> go. Sadly, these companies don't seem to want to reprimand the drivers, so
>> if the driver didn't actually deny you, they will probably not be removed
>> from the platform.
>>
>> Hope that helps,
>>
>> Julie
>>
>>
>> -----Original Message-----
>> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Vanessa Lowery via
>> NAGDU
>> Sent: Thursday, May 2, 2024 1:22 PM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users <
>> nagdu at nfbnet.org>
>> Cc: Vanessa Lowery <val4dogs at gmail.com>
>> Subject: Re: [NAGDU] Rideshare denials
>>
>> I have a question. To give an example, let's say that I have selected Uber
>> and have messaged the driver stating that I will be traveling with a
>> service dog and will be placing a towel on the floor of the vehicle before
>> the dog enters. You continue to wait as the countdown for the drivers
>> arrival continues. The driver gets two or three minutes out, and then the
>> next thing you know, You've been switched to another ride. But before that
>> happens, you've gotten a text response back from the driver that just says,
>> "OK.". You assume that the OK means that the driver has no issues with the
>> presence of the service dog. But then, you are suddenly switched to another
>> driver. Is that considered a denial? And if not, at a minimum, should we go
>> to the tracking link that the NFB has and report that. And if so, what is
>> it categorized to be? I have had that happen a few times lately.
>> Vanessa and the zoo
>> Sent from my iPhone
>>
>>> On May 2, 2024, at 7:21 AM, Debbie Malone via NAGDU <nagdu at nfbnet.org>
>> wrote:
>>> Hi all,
>>> Is NFB still collecting data regarding Uber andLyft service animal
>> denials?
>>> If so where do we report the incidents? Thanks.
>>>
>>> --
>>> *Debbie Malone*
>>>
>>> *National Federation of the Blind of Massachusetts*
>>>
>>> *Affiliate Second Vice President*
>>>
>>> *At-Large Chapter President*
>>>
>>> *National Federation of the Blind, National Writers Division Vice
>>> President* *InclusionEducation.com <https://inclusioneducation.com/>*
>>> Amazon Author Page <https://www.amazon.com/~/e/B07RVCRR5R>
>>>
>>> *Sent with Right Inbox
>>> <https://www.rightinbox.com/?utm_source=signature>*
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