[NAGDU] My recent Uber trip

[Josh Kennedy]

sounds like when I get my service mini horse in a year or two, it'll just
be easier for me to get a uber pet and be done with it, if I ever have to
use Uber--if and when I am somewhere that ubers are around. Why go through
the hassle, because at least with uber pet you know the driver will take
you!



On Sun, May 26, 2024 at 2:31 PM Tracy Carcione via NAGDU <nagdu at nfbnet.org>
wrote:

> I had a recent Uber trip that wasn't the usual refusal.
>
> I had to pick up my husband after cataract surgery.  We are both blind for
> practical purposes.  I called an Uber and messaged the driver that we are
> blind, so please call out to us.  I also said that I have a service dog
> guide dog, which is the way I've been told to say it. The driver messaged
> back "OK".
>
> When the driver arrived, Igloo led me to the door and I got ready to get in
> after making sure my husband was OK and also ready to get in.  The driver
> went around the back and opened it up and said "dog gets in here".  I was
> very surprised.  I thought he was going to put Igloo in the trunk, like in
> the lawsuit the NFB was part of several years ago.  Now I think maybe it
> was
> a hatchback or some space behind the seats, but at the time I was just very
> startled.
>
> I told the driver No, the dog stays with me.  He insisted the dog get in
> the
> back.  I suppose I could have climbed in the back with the dog, and ridden
> without a seatbelt, but that seems disrespectful and wrong for me.  And I
> didn't want Igloo loose and not under my direct control, either.  We told
> the driver refusing to take me because of the dog was against the law, but
> he said he didn't care and drove off.
>
> It was particularly upsetting because my husband had just had surgery and
> we
> wanted everything to go smoothly, and it didn't.  When the driver finally
> cancelled, I got an Uber Pet, just so we could get home and my husband
> could
> rest and do the things the doctor said to do.
>
> I reported the whole thing to Uber, who "investigated", though of course I
> have no idea what they actually did.
>
>
>
> So, am I right in calling it a denial?
>
> Tracy
>
>
>
>
>
> _______________________________________________
> NAGDU mailing list
> NAGDU at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> NAGDU:
> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/joshknnd1982%40gmail.com
>