[NAGDU] FW: Rideshare Rally at Uber and Lyft-Stop the Discrimination

Thu Sep 5 19:01:49 UTC 2024

We did sue them a while back and got a settlement with, I think, monitoring of their actions.  I think it helped a bit, but then the monitoring period ended and here we are again.  
I am glad we're protesting.  I can't go, but I'm waiting to hear about any way I can participate through social media or something.
Tracy

-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Lyn Gwizdak via NAGDU
Sent: Thursday, September 5, 2024 2:53 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users <nagdu at nfbnet.org>
Cc: Lyn Gwizdak <gwizdaklyn at gmail.com>
Subject: Re: [NAGDU] FW: Rideshare Rally at Uber and Lyft-Stop the Discrimination

Hi all,
How long has this BS with the rideshares been going?At least several years?
It is now time to quit "negotiations with those criminal companies and do a class action lawsuit with big sanctions like paying huge fines, forcing the companies to make the drivers be actual employees with vehicles being owned by the companies. Then noncompliance drivers to be fired for violating the ADA and probably other laws as well. The time for pussy-footing around has come to an end. What if this was happening to people of color? It wouldn't be going on this long, for sure. It would not be tolerated! As it shouldn't be ever!

The companies have gotten away with pulling this crap on guide and other service dog users. Now the don't want to pick up cane users??? What's next?
People who use walkers? People who use support canes? The elderly?

I am not able to go to the rally. That is my two cents worth. Maybe if the companies get sued out of existence they will get it that their bigotry won't fly anymore. Maybe we need to have on-demand paratransit and fight for much more public transit.

Rant over.

Lyn and retired guide, Ari

On Thu, Sep 5, 2024, 10:39 AM Melissa Allman via NAGDU <nagdu at nfbnet.org>
wrote:

> Hi Liz. May I ask what happened when you called the hotline? I think 
> it's important that the service animal hotline works the way it's 
> supposed to and that Uber be told about it if it doesn't. Thanks for 
> the thoughtful post.
>
> Melissa
>
> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Elizabeth Campbell 
> via NAGDU
> Sent: Thursday, September 5, 2024 9:54 AM
> To: NAGDU Mailing List, the National Association of Guide Dog Users < 
> nagdu at nfbnet.org>
> Cc: Elizabeth Campbell <batescampbell at gmail.com>
> Subject: Re: [NAGDU] FW: Rideshare Rally at Uber and Lyft-Stop the 
> Discrimination
>
> Steve,
> Thanks for putting out the reminder concerning attending the Stop the 
> Discrimination rally.
> I wish that I could attend, but my job prevents me from taking part in 
> protests.
>
> However, I want to emphasize to all on this list that the 
> discrimination continues, and we must do our part whether or not we 
> can take part in the rally to stop this unacceptable behavior on the 
> part of the ride share companies and the drivers.
> I want to describe what happened to me and my 90-year-old mother while 
> she was visiting me over the Labor Day weekend.
> We walked to a nearby restaurant only to discover that it was closed 
> for remodeling.
> I requested an Uber for a ride to another restaurant, and when the 
> driver pulled up he said that I was required to contact Uber to notify 
> the driver that I had a service dog because the ride would cost more 
> due to the passenger being charged a cleaning fee.
> I told him that his information was false and inaccurate and said that 
> I did not have to disclose that I was traveling with my service dog.
> Since we were by ourselves, I didn't feel safe pursuing an argument 
> wiht a hostile, rude driver so I told him to cancel the ride and that 
> I would report him to Uber.
> He refused to do so and sat in his vehicle which made the situation worse.
> I then chose to cancel the ride and had to agree to a $5 cancellation 
> fee in order to do so.
> This fee requirement must be changed if we believe that our safety is 
> at risk.
> I tried calling the safety hotline but couldn't get through and I 
> continued the cumbersome procedure of reporting the driver's 
> discrimination against me and my mother in the Uber app while 
> requesting a Lyft ride at the same time!!
> The Lyft driver showed up and was only too happy to take us to our 
> destination.
> In terms of my complaint to Uber, I got the standard response that the 
> driver's behavior isn't tolerated, and that Uber was opening an 
> investigation. I got $15 in Uber cash and the cancellation fee 
> refunded, but the burden should not be on the passengers to rectify 
> the unacceptable practices that are allowed to continue.
> I have to say that I hadn't been denied a ride in quite some time, but 
> I've noticed that drivers are making inappropriate comments about our 
> dogs such as I know I have to take your dog, but my passengers will 
> get mad if there is hair in my car and so forth.
> On a related subject, I've seen some posts from people who are 
> hesitant to either get their first guide dog or apply for their next 
> dog because of concerns over ride share denials.
> Don't let that fear deter you as that is a win for these companies,and 
> we can't allow that to happen.
>
> Apologies for the long-winded post.
>
> Best to all,and let's stop the discrimination!!!
>
>
> On Thu, Sep 5, 2024 at 5:28 AM Steve Cook via NAGDU <nagdu at nfbnet.org>
> wrote:
>
> > Hi All,
> >
> >
> >
> > We hope you are able to come to the below event.
> >
> >
> >
> > Steve Cook, Board Member
> >
> > National Association of Guide Dog Users
> >
> >  <mailto:scook at nagdu.org> scook at nagdu.org
> >
> > (803) 260-1292
> >
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> >
> > Subject: Rideshare Rally at Uber and Lyft-Stop the Discrimination
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
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> >
> >
> >
> >
> > Rideshare Rally in San Francisco
> >
> >
> > Join our demonstration to protest rideshare discrimination against 
> > blind people using guide dogs and white canes.
> >
> > October 15, 2024
> > San Francisco, California
> > Uber and Lyft Headquarters*
> > 10:00 a.m. to 3:00 p.m. Pacific Time
> >
> > As reported in the 2024 Presidential Report, "both of the leading 
> > [rideshare] companies, Lyft and Uber, are failing to meet their 
> > obligations to ensure that blind individuals are not discriminated 
> > against. While we continue to hold regular meetings with both 
> > companies in good faith to improve their policies and practices, 
> > there is rarely a day that goes by when we do not learn of another 
> > ride denied to a blind person.We will take all of the courageous 
> > steps
> necessary to stop this second-class treatment."
> >
> >
> > Rideshare Requirements
> >
> >
> > Uber and Lyft are not meeting the following requirements:
> >
> > *       Drivers must not discriminate; they must pick up blind
> passengers.
> > *       Rideshare companies need a Zero Tolerance Policy for violators.
> > *       Rideshare companies must reduce the burden imposed on blind
> > passengers to report denials when they happen.
> > *       Rideshare companies must deliver better driver education on the
> > policy and laws regarding blind passengers, especially guide dog users.
> >
> > The discrimination must end. Don't deny; let us ride.
> >
> >
> > Submit Interest Form to Attend
> >
> >
> > Please let us know if you are interested in attending this 
> > demonstration on October 15 by submitting the Rideshare Rally 
> > Interest Form. We will be sharing more information regarding the 
> > logistics, rally route, recommended hotel accommodations, and 
> > Rideshare Rally details in the coming weeks. By completing the form, 
> > you are not
> obligated to attend.
> >
> >
> > <https://us-west-2.protection.sophos.com?d=nfb.org&u=aHR0cHM6Ly9uZmI
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> > Interest Form
> >
> > *Please note: the exact location will be shared in the coming weeks 
> > with recommended lodging for those traveling to San Francisco.
> >
> >
> >
> >
> >
> >
> >
> >
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> >
> >
> >
> > National Federation of the Blind | 200 E Wells Street | Baltimore, 
> > MD
> > 21230
> > | 410-659-9314
> >
> >
> >
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