[NFB-DB] Warning concerning iPhone 12 models and MFi supported hearing aids and CI processors

[Michael Forzano]

Can confirm this is an issue on my new iPhone 12 Mini, both intermittent
static and audio cutting in/out on one CI processor. I have bilateral CI's
and the interrupted audio only seems to occur when streaming to both
processors.

Unfortunate that this got through Apple's QA process and that it took them
so long to get the word out. I had already planned to give my old phone to
someone, so am stuck dealing with this until it is fixed.

- Mike

On Sun, Nov 15, 2020 at 2:01 AM Scott Davert via NFB-DB <nfb-db at nfbnet.org>
wrote:

>  Hi all.
>
> In case you have not received this yet, Apple, in the below linked Support
> Page, confirms that some hearing aid models will have trouble on ALL iPhone
> 12 series devices. A friend with an iPhone 12, I do not have one to test
> with, said that the latest beta of iOS, version 14.3 has not resolved the
> issues for him and his Oticon hearing aids. Anyway, here's the support
> document from Apple, which will hopefully get updated as it's useless right
> now, not even including the potential models that would encounter the
> issue. My advice, if you or you have a consumer that relies on MFi support
> for hearing audio, would be not to purchase an iPhone 12 series model until
> there is either a fix or we have more details.
>
>
> Fyi,
>
> Scott
>
>
> https://support.apple.com/en-us/HT211953
>
> If your Made for iPhone hearing device has sound quality issues when
> connected to an iPhone 12 modelYou might hear unexpected noise from some
> Made for iPhone hearing devices.
>
> When your Made for iPhone hearing device
> <https://support.apple.com/kb/HT210386> is connected to your iPhone 12,
> iPhone 12 mini, iPhone 12 Pro, or iPhone 12 Pro Max, you might notice:
>
>    - Loud static
>    - Interrupted or intermittent audio
>    - Garbled audio
>
> Make sure that you're using the latest version of iOS
> <http://support.apple.com/kb/HT4623>.
>
> Apple is aware of this issue and will provide a fix in a future software
> update.
>
>
>
>
> FYI,
> Scott
>
> Sent from my iPhone
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