[NFB-Science] Problems with latest version of Acrobat DC Pro

[John Gardner]

Kelly, maybe somebody on this list can answer your questions, but in case nobody steps forward soon, I strongly recommend that you telephone the disability support phone for Adobe. (Google for it) Perhaps somewhere Adobe has a white paper explaining how to set up all these options. If not, then they should expect to help blind users do such setups. After all it is their software. So put the onus on Adobe. Please then report back to this list about your experiences, good or bad. I hope they will be good, but if not, perhaps some of us on this list can help Adobe realize their responsibilities.

John


-----Original Message-----
From: NFB-Science <nfb-science-bounces at nfbnet.org> On Behalf Of Kelly Thornbury via NFB-Science
Sent: Monday, March 4, 2019 9:38 AM
To: nfb-science at nfbnet.org
Cc: Kelly Thornbury <kthornbury at bresnan.net>
Subject: [NFB-Science] Problems with latest version of Acrobat DC Pro

I am hoping someone here can help me out, I’m not sure where else to go.

Due to a computer crash, I had to reinstall all my Adobe acrobat software (pro DC and reader). Now I am having all sorts of accessibility problems with forms. First, under the tools tab in the view menu, the icon to prepare forms is missing. When I go through the managed tools tab under the edit menu I can find the prepare forms tool, but JAWS won’t read the form fields of any file I convert to a form. On Files I have been able to convert two forms, the intended signature blocks do not convert to signable fields. This was never a problem in the past. 

Can anyone help me with the proper settings to get all this to work correctly you again? This would be for acrobat pro and reader.

Also, is there a resource for keystroke commands for editing and creating PDF forms? I found in the past that a lot of the editing tools don’t seem to work with jAWS. Any help would be greatly appreciated.

Thank you,
Kelly


Windows 10
JAWS 2019
Adobe reader 2019
Adobe acrobat DC pro 2019

Sent from my iPhone

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