[Nfb-seniors] Accessible Communications: Calibrating the UserExperience

Fri Oct 2 13:24:51 UTC 2015

Already sent this to our senior/tekkie divisions here in New Jersey
Thanks for sending . . .

-----Original Message----- 
From: Sharlyn via Nfb-seniors
Sent: Friday, October 02, 2015 8:53 AM
To: nfb-seniors at nfbnet.org
Cc: Sharlyn
Subject: [Nfb-seniors] Accessible Communications: Calibrating the 
UserExperience

The best way to improve the state of accessibility for consumers who are 
blind, deaf-blind or partially sighted at North American companies is to gain 
insight and then get the word out to the people who can either make 
improvements themselves (the companies) or be catalysts for change (the 
consumers).

My name is Sharlyn Ayotte, and I am the Founder of and Consumer Engagement 
Officer for T-Base Communications, a full-service accessible communications 
company that specializes in producing accessible statements and bills on 
behalf of North America's largest corporations and education providers. The 
large volume of accessibility-related questions we receive from our customers 
tells us businesses are interested in learning about and improving the user 
experience.

Because there are few, if any, up-to-date stats from consumers who are blind, 
deaf-blind or partially sighted and because your feedback is the most 
valuable, we've put together a few questionnaires, each taking less than 5 
minutes to complete, asking about experiences obtaining accessible statements 
and bills from call centers, in-branch/in-store and online.

In the end, we'll have a data-packed final report to share with our customers 
and with end-user consumers across North America, in an effort to help 
calibrate the user experience.

If you or someone you know is blind, deaf-blind or partially sighted, we need 
your help. We need to reach as many people as possible; with sufficient 
participation we'll have statistically sound results. We anticipate these 
results will not only increase awareness of accessibility in North America, 
but also influence future policies.

Begin the 
questionnaire<http://tbase.com/accessible-communications-calibrating-user-experience> 
and see below for two other ways you can support us.

1.      Share our initiative on social media with your followers. You can do 
so by simply going to our social media properties and sharing our tweets and 
status updates on the following properties:

Facebook<https://www.facebook.com/TBaseCommunity/posts/1598768563679059>
Twitter<https://twitter.com/TBaseComm/status/646346611132489728>

2.      Invite friends and colleagues in the blind, deaf-blind and partially 
sighted community to participate. Simply copy and paste the text below in an 
email, and include the link to the questionnaire.

If you are a member of the blind, deaf-blind or partially sighted community, 
T-Base Communications would like to learn more about your experience receiving 
accessible information formats. Completing the questionnaire takes 
approximately 5 minutes. Access the 
questionnaire<http://tbase.com/accessible-communications-calibrating-user-experience> 
or call 1-800-563-0668 Ext. 1229 to receive the questionnaire in an alternate 
format of your choice.

Thank you in advance. Please don't hesitate to contact me at 
sharlyn at tbase.com<mailto:sharlyn at tbase.com> if you have any questions or would 
like to chat further.

Have a great day!

Sharlyn Ayotte
Consumer Engagement Officer
T-Base Communications
Phone: 613-236-0866 | Toll free: 1-800-563-0668
www.tbase.com<http://www.tbase.com/> | Ogdensburg, NY | Ottawa, ON
Have questions? We have answers. Just ask us! 
#asktbase<http://www.tbase.com/webform/ask-tbase>
ALL TOUCH POINTS. ALL ACCESS METHODS. ALL FORMATS.TM

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Keep Smiling,
Janie Degenshein
"Happiness isn't having what you want, but wanting what you already have"
Facilitator of ECHO
(Eyes Closed Hearts Open)
President, National Federation of the Blind of New Jersey Senior Division
President National Federation of the Blind of New Jersey Technology Division
NFBNJ newsline coordinator
jdegen16 at comcast.net 