[Nfbc-info] Save-Mart's web site

Mike Freeman k7uij at panix.com
Sun Nov 16 03:44:48 UTC 2008

With respect, something doesn't compute here. You say that you made an assumption and that, in fact, realizing this, you tacitly acknowledge that doing so partly contributed to what was to you an unsatisfactory result, that is, a failure of communication. Also, you were able to resolve the matter by speaking with a SaveMart employee which is often better than many can expect these days. Furthermore, you aver that the descriptions aren't adequate.

I don't quite grock how these factoids can be parlayed into an assertion that the web site isn't accessible. To be sure, inadequate descriptions are a pain. But this isn't so much a matter of web design as it is a lack of creativity on the part of those writing the advertising copy. So being clear that you'd like better descriptions might be more likely to get results without raising hackles than would firing off both barrels and alleging that the site is inaccessible. It might be more accurate to say that it is inconvenient.

Just some thoughts.


----- Original Message -----
From: "Angela fowler" <fowlers at syix.com>
To: "'Ationfb of California List'" <nfbc-info at nfbnet.org>
Date: 2008/11/16 02:24:49
Subject: [Nfbc-info] Save-Mart's web site

> Dear friends,
>     Would anyone like to join with me in calling on Save-Mart to make its
> web site more user friendly? They publish their weekly flier online, but the
> product descriptions are vague at best. 
> As an example, they had the "Boneless Roast Sale" advertised this week.
> Since London Broil was counted as a boneless roast last week, I assumed (yes
> I know what that means) that it would be the same this week, and ordered 10
> pounds of the stuff without questioning the price.  
> A kind employee who I have dealt with many times before adjusted the price
> when I explained the situation, but the point is, as more blind people
> become technologically savvy this kind of misunderstanding is going to keep
> happening. Save-Mart needs to be made aware of how blind people access
> information online, and of how much their online fliers could help us. We
> are, after all, an ever-growing customer base. 
> Perhaps someone with more web design knowledge than I have could look at the
> source code for the web page and determine what Save-Mart could do to make
> their web site better? Then we could start an emailing campaign. If enough
> of us get on board, we're sure to catch their attention. 
> Here is the link to Save-Mart's web site:
> http://savemart.gsnrecipes.com/Shop/WeeklyAd.aspx
> It often takes a considerable time to download, so bear with it.
> Thank you
> Angela Fowler
> fowlers at syix.com
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