[Nfbc-info] Amazon access barriers

Peacefulwoman89 at cox.net Peacefulwoman89 at cox.net
Wed Nov 28 04:38:53 UTC 2018

Hello All, 



I'm wondering if anyone is aware of any on-going conversations between the
NFB and Amazon concerning the removal of access barriers. 


I am an Amazon Prime member and I primarily rely on voiceover in conjunction
with my iPhone 7. I encountered a hand full of anomalies both last year and
this year. Last year I spoke to Amazon Leadership and they assured me they
wrote up a couple of tickets to address the glitches. However, despite
iPhone updates since last November, I encountered most of the same
challenges. This time I wrote a letter to Jeff Basso's team. 


Guess what? My "concerns" have been re routed back to the Accessibility Team
who may have received the "ticket" created on my behalf a year ago. After a
few back-and-forth correspondences with a letter writer for Basso's team, I
am not convinced anyone is going to fix buttons and label some graphics.
That brings me back to my initial pondering in this message, is the NFB
still in conversation with Amazon? If so, how would I go about sharing my
correspondence and experiences with NFB? 


Merry Christmas and Happy Holidays,

Lisa Irving-Pardini

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