[NFBC-Info] Guide dog access issue at retail store in San Diego

[mike michaelhingson.com]

Mike,

It would be worth calling the police. You may need to make sure they understand the law and they might not do much since California laws covering this are part of the Civil code, but it is worth a try. Also, it is, of course, a violation of the ADA for you to be denied.

You also could really put on the pressure by reaching out to San Diego press. Hope this helps.


Best Regards,


Michael Hingson

-----Original Message-----
From: NFBC-Info <nfbc-info-bounces at nfbnet.org> On Behalf Of Michael Forzano via NFBC-Info
Sent: Tuesday, December 20, 2022 5:30 PM
To: nfbc-info at nfbnet.org
Cc: Michael Forzano <michaeldforzano at gmail.com>
Subject: [NFBC-Info] Guide dog access issue at retail store in San Diego

Hi All,

I don't live in California but wanted to reach out here as I unfortunately experienced an access issue while visiting San Diego with my guide dog. I attempted to enter Golden State Greens, a state licensed marijuana dispensary, but was told that service animals were only allowed at the pick up counter. I had not purchased anything online and desired to enter the main show room and browse the products like any other customer. I was ultimately refused service after attempting to advocate for myself with multiple employees. This is apparently a long-standing policy at this shop, and they even have signage posted stating the policy. I have video evidence of one of the employees defending her right to refuse me entry with my service animal as completely legal.

I have already filed a complaint with the California Civil Rights Department. Unfortunately, they have no intake appointments available until April. Does anyone have suggestions of anything else I could be doing to speed up the process to hold this business accountable for their egregious ADA violation?

Thanks,
Mike
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