[nfbcs] Freedom Scientific Technical Support Specialist Needed

[David Andrews]

I hate to sound like a wise guy but if you are 
applying for a technical support job, you should 
be able to find this on FS's web site yourself -- if it is there.

I don't remember where the original post came 
from -- I stripped off the header stuff.

Dave

At 06:23 PM 8/7/2012, you wrote:
>may I have the link to the post that was posted or where i can find
>this on fs's website and I will then fork over my information
>
>On 8/7/12, David Andrews <dandrews at visi.com> wrote:
> >
> >>
> >>Posted on behalf of Freedom Scientific Technical
> >>Support Director, Bryan Carver:
> >>
> >>Freedom Scientific Technical Support Specialist Needed
> >>
> >>Provides assistance to Freedom Scientific
> >>dealers and customers via email and the
> >>technical support telephone hotline. There are
> >>full time position at the company facility, as
> >>well as contract positions available. Shift
> >>start and end times are assigned based on business needs and subject to
> >> change.
> >>
> >>Essential Duties and Responsibilities include the following:
> >>
> >>• Responds to telephone calls requesting technical support
> >>• Responds to email requests for tech support
> >>• Identifies, researches, and resolves technical
> >>problems, referring more complex problems to a
> >>supervisor or products escalation staff
> >>• Logs and tracks calls using trouble ticket database
> >>• Follows instructions and pre-established
> >>guidelines to perform the functions of the job
> >>
> >>Technical Requirements Include but not limited to:
> >>
> >>• Experience using, configuring and troubleshooting -
> >>
> >>* Freedom Scientific Software
> >>* Freedom Scientific Hardware
> >>* Windows Operating Systems
> >>* Microsoft Office Applications
> >>* Instant Messaging Applications
> >>* Internet Browser Applications
> >>* Third Party Email Applications
> >>* Personal Computer Hardware
> >>
> >>Personal Requirements Include but not limited to:
> >>
> >>• Excellent written and verbal communication skills.
> >>• Able to communicate effectively with customers via telephone.
> >>• Able to work alone or as part of a team.
> >>• Able to handle difficult or stressful situations.
> >>• Able to follow written processes and specific verbal instructions.
> >>• Independent learner with a desire for knowledge.
> >>• Strong desire to provide world-class customer support.
> >>
> >>Education/Experience:
> >>
> >>• One-year certificate from college or technical
> >>school, or a minimum 2 years assistive
> >>technology support experience and/or training.
> >>• Expert knowledge of Freedom Scientific JAWS software
> >>• Knowledge of all other Software and hardware products of Freedom
> >> Scientific
> >>• Knowledge of Windows operating systems (Win
> >>9X, Win ME, Win NT/2000, WIN XP, Vista and Windows 7)
> >>• Familiarity with Microsoft Office
> >>applications, Internet Explorer and E-mail
> >>applications such as Outlook, Outlook Express and Eudora
> >>• Familiarity with hardware troubleshooting
> >>(desktops, laptops, synthesizers, Braille displays and Note Takers
> >>• Ability to learn call track database system and other related
> >> applications
> >>• Fluent in creating, modifying and reading grade II Braille text helpful
> >>
> >>Salary: Depends on knowledge level & experience
> >>
> >>Closing date: Opened until filled
> >>
> >>Interested Parties Please Send Resumes to:
> >>
> >>Bryan Carver, Tech Support Director
> >>e-mail: <mailto:BryanC at freedomscientific.com>BryanC at freedomscientific.com
> >>