[nfbcs] BMC Remedy web-based client

[Gary Wunder]

My experience comes from 18 months ago and it was bad. I inquired of two
companies about their interest in scripting a solution. They were less than
enthusiastic. I pushed my company to apply pressure to BMC. They too were
less than enthusiastic, viewing accessibility as a nice thing to do rather
than complying with the law.

It may be that in your job this is not a necessity, but in mine it was much
more substantial. It is the way I got assignments, the way I reported
progress on them, the way I tracked time, and the way I was evaluated.


Gary


-----Original Message-----
From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On Behalf
Of Tracy Carcione
Sent: Tuesday, January 17, 2012 10:24 AM
To: nfbcs at nfbnet.org
Subject: [nfbcs] BMC Remedy web-based client

Is anyone using the BMC Remedy web-based client?
We just moved to it.  The old PC-installed client was difficult, but
useable.  The web-based client has links and looks accessible, but I have
so far been unable to open any of the sub-menus under Change Management,
for example, "Group Manager", or "Assign To".
I asked my sighted co-worker, and he "hovered" the mouse over the link,
but I didn't see what he saw, and I don't know how to "hover the mouse"
with Jaws.  I tried the left click, the right click, the Applications key,
and just hitting enter on what looked like a link, but, if a menu
appeared, it wasn't anywhere near where I was.

I thought the web-based Remedy would be an improvement, but I may not be
able to do this part of my job anymore.  It's not a vital part, but it is
annoying for all concerned.
If anyone has any experience with this thing, I could sure use some advice.
TIA.
Tracy



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