[nfbcs] BMC Remedy web-based client

[Tracy Carcione]

Hi Gary.
I wish your answer surprised me.  I'm pretty damn tired of accessibility
being regarded as "something nice to do."

So what was the outcome for you?
Tracy

> My experience comes from 18 months ago and it was bad. I inquired of two
> companies about their interest in scripting a solution. They were less
> than
> enthusiastic. I pushed my company to apply pressure to BMC. They too were
> less than enthusiastic, viewing accessibility as a nice thing to do rather
> than complying with the law.
>
> It may be that in your job this is not a necessity, but in mine it was
> much
> more substantial. It is the way I got assignments, the way I reported
> progress on them, the way I tracked time, and the way I was evaluated.
>
>
> Gary
>
>
> -----Original Message-----
> From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On Behalf
> Of Tracy Carcione
> Sent: Tuesday, January 17, 2012 10:24 AM
> To: nfbcs at nfbnet.org
> Subject: [nfbcs] BMC Remedy web-based client
>
> Is anyone using the BMC Remedy web-based client?
> We just moved to it.  The old PC-installed client was difficult, but
> useable.  The web-based client has links and looks accessible, but I have
> so far been unable to open any of the sub-menus under Change Management,
> for example, "Group Manager", or "Assign To".
> I asked my sighted co-worker, and he "hovered" the mouse over the link,
> but I didn't see what he saw, and I don't know how to "hover the mouse"
> with Jaws.  I tried the left click, the right click, the Applications key,
> and just hitting enter on what looked like a link, but, if a menu
> appeared, it wasn't anywhere near where I was.
>
> I thought the web-based Remedy would be an improvement, but I may not be
> able to do this part of my job anymore.  It's not a vital part, but it is
> annoying for all concerned.
> If anyone has any experience with this thing, I could sure use some
> advice.
> TIA.
> Tracy
>
>
>
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