[nfbcs] External drive problem
David Andrews
dandrews at visi.com
Sat Dec 21 13:55:46 UTC 2013
When you try to install it on another computer, and it asks if you
want to install software, answer yes. I have had WD's where software
was on drive itself, and it might install a generic driver, enough to
get you going.
Dave
At 09:52 AM 12/19/2013, you wrote:
>I am having a problem with my external drive, which is a WD My
>Passport. When I plug in the USB cable, it makes the USB noise, and
>I hear the disk whirring away for a couple minutes, but then nothing
>happens. It doesn't ask me how I want to proceed, and I don't see
>it on My Computer.
>I do see it under Control Panel/System/Hardware/WD drive management
>devices. When I choose properties there, it doesn't show me anything
>about how much data is on the drive. It just has "troubleshoot" and
>device usage: enable or disable. When I choose the driver tab, I
>see a driver, and I'm not getting an error saying "no driver".
>When I plug the drive into another PC, it asks me to install the
>software, which I've managed to mislay, but I'm not sure I installed
>it on my PC, either.
>
>Where do I go from here? How can I tell if the drive has died, or if
>it's some other problem? Is it normal for a drive to whir a bit at
>the beginning, or does that indicate it's damaged?
>Any advice would be much appreciated.
>Tracy
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