[nfbcs] External drive problem

[David Andrews]

p.s.  YOu mention that there is a troubleshoot choice in control 
panel -- does this yield any results?

Dave

At 09:52 AM 12/19/2013, you wrote:
>I am having a problem with my external drive, which is a WD My 
>Passport. When I plug in the USB cable, it makes the USB noise, and 
>I hear the disk whirring away for a couple minutes, but then nothing 
>happens.  It doesn't ask me how I want to proceed, and I don't see 
>it on My Computer.
>I do see it under Control Panel/System/Hardware/WD drive management 
>devices. When I choose properties there, it doesn't show me anything 
>about how much data is on the drive.  It just has "troubleshoot" and 
>device usage: enable or disable.  When I choose the driver tab, I 
>see a driver, and I'm not getting an error saying "no driver".
>When I plug the drive into another PC, it asks me to install the 
>software, which I've managed to mislay, but I'm not sure I installed 
>it on my PC, either.
>
>Where do I go from here? How can I tell if the drive has died, or if 
>it's some other problem?  Is it normal for a drive to whir a bit at 
>the beginning, or does that indicate it's damaged?
>Any advice would be much appreciated.
>Tracy
>