[nfbcs] Dropbox iOS app and Website

[Kevin Fjelsted]

Nicole;
I would encourage you to  contact DropBox via the Twitter Dropbox support account @dropbox_support and describe  the accessibility issues, and use the hashtag #accessibility. This account is quite active and provides a direct line to support. They will converse  with you so you can establish a two way conversation on the subject almost  immediately.  This  can help escalate the ticket.
Did you open a support ticket under your dropbox account?, or send a general contact comment via the web site?
I have found it helpful to open a support ticket and specifically mention accessibility issues.

-Kevin

On Dec 14, 2014, at 11:09 PM, Nicole Torcolini via nfbcs <nfbcs at nfbnet.org> wrote:

> Please excuse the cross post; this message contains information that is
> relevant to both lists.
> If you have an iPhone with the Dropbox app, and there is an update for the
> app, do not download it. When viewing documents in the latest version, the
> document is displayed on the screen, but it is not possible to swipe to or
> through it. There is an option for editing, which requires downloading Word,
> but I do not want to do that.
>    I went to the Dropbox to report this new problem, but, much to my
> dismay, the website has some major accessibility problems as well. First,
> although not too bad, some of the links are not in the same order on the tab
> order as they are in the DOM. Second, several of the controls on the page,
> including the ones for getting help, are just text without any kind of
> marking for screen readers.
> I was able to get to the contact page, and I think that my message went
> through; I am not sure. I wrote about both the app and website. I will share
> whatever the response is. If I do not hear back in a few days, then I will
> write to Dropbox again.
> 
> Nicole
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