[NFBCS] How Do People Navigate the Orders Page of Amazon with JAWS or NVDA

[Tracy Carcione]

I haven't really had problems with the Amazon orders page, using Jaws and
Firefox. I use a combination of tab and arrowing, and I often use the Jaws
search to find what I'm looking for, or the search on the orders page.
Tracy


-----Original Message-----
From: NFBCS [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Nicole Torcolini
via NFBCS
Sent: Thursday, September 10, 2020 1:57 PM
To: nfbcs at nfbnet.org
Cc: Nicole Torcolini
Subject: [NFBCS] How Do People Navigate the Orders Page of Amazon with JAWS
or NVDA

            I used to use the mobile/accessible version, but Amazon has made
it such that, even if you go to the accessible version, it still gives the
normal orders page. The orders page is just a long list of links, buttons,
etc. with no clear distinction between orders. There is bolded text at the
top that should be a heading but is not. From examining the HTML, it seems
that the page is styled visually as a grid, but it was done using CSS on
arbitrary elements.

            So, how do people navigate this with JAWS and NVDA?

            Also, I have tried to give accessibility feedback through online
customer service before, but it is like talking to a brick wall.

 

Nicole

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