[NFBCS] problems with JAWS 2021 and my Linovo laptop

[Jim Denham]

Liz:

You may want to check the status of the use unified keyboard processing in the JAWS configuration manager. Open the Config Manager with JAWS key + 6 on the number row. Once this is open, Shift Tab to the list of applications and select default by pressing D.
Now, press tab once to get to the search box and type keyboard.
Press down arrow and you should find a setting for Use Unified Keyboard Processing. 
This should be unchecked. If it is checked, this may be what is causing your issues.
Once you change the control, tab to OK and press enter to save these changes.
Also, you may want to try using JAWS in default mode to see if these issues still occur. To do this, press JAWS Key + Space and then press Z. This causes JAWS to use default settings. 
Hope this helps.
Jim

-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Elizabeth Campbell via NFBCS
Sent: Monday, February 1, 2021 9:22 AM
To: NFB in Computer Science Mailing List <nfbcs at nfbnet.org>
Cc: Elizabeth Campbell <batescampbell at gmail.com>
Subject: [NFBCS] problems with JAWS 2021 and my Linovo laptop

Good morning all,

I am using the latest version of jaws2021 with my Linovo Yoga laptop running Windows 10.
I'm having all kinds of problems as it seems that JAWS is causing problems with me using the keyboard. I have the layout set to laptop. It works fine for a while, but then, the keys don't function properly. For instance, if I am using the arrow keys to read through text, I keep hearing "select or unselect" as if I were holding down the control key, but that isn't the case. The caps lock key isn't functioning properly either as I can't use it to enter JAWS commands.

I had to go back to using jaws 2020.
Any help and advice is appreciated.

Sincerely,

Liz Campbell
--
Elizabeth Campbell
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