[NFBCS] E-Mail Issues Again, Mail Client Suggestions Please

Fri Nov 12 00:47:57 UTC 2021

Well, I'm having some of the same problems with Outlook myself. I get around it by using the Windows Mail client and the Outlook app on my iPhone. I'll also switch to NVDA or Narrator with Outlook, although I have some of the same problems using those screen readers that I have with JAWS. Eventually I'll get around to some of the suggestions people have made here.

Even though I don't use it much anymore, I still have Thunderbird on my system, so I'd also suggest giving that a shot.

IMHO, it looks like the Windows Mail app has been simplified probably especially to work well in tablet mode. I don't see this as a bad thing. Not everyone needs all of the features in Outlook, and some people would definitely like a mail client that works well on their tablet.

--
Christopher (AKA CJ)
Chaltain at Outlook

-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Steve Jacobson via NFBCS
Sent: Thursday, November 11, 2021 4:56 PM
To: NFB in Computer Science Mailing List <nfbcs at nfbnet.org>
Cc: Steve Jacobson <steve.jacobson at outlook.com>
Subject: Re: [NFBCS] E-Mail Issues Again, Mail Client Suggestions Please

Peter,

It is hard to give you a recommendation when we don't know which features you need.  You have eliminated Windows Mail because it is "Dumbed Down" as you said, but that would seem like a good temporary solution since you already have it available.  Are you running Office 365 or other current version?

Frankly, there are things worth trying before you were to reinstall Microsoft Office.  There is a repair process, for one thing, that you can run at least with certain versions.  You should also make sure that your email account has not changed any of its connection parameters without noticing.  If you store your messages on your computer, it might be time to move some messages into a separate Outlook Data File.  You can have trouble with large imap or Microsoft Exchange folders as well.  You could have add-ins running within Outlook that you either don't remember or don't know about.  You could disable add-ins for a while and see if that affects crashes.  There is a checkbox to show add-in errors, and checking that might let you know if you have an add-in that is triggering the problem.

If you are using a virus checker other than Microsoft Defender, make sure you don't have to change any settings to use Microsoft Outlook for it.  

There is an email program called Becky that was created by a Japanese company called Rimarts.  I bought it a number of years ago, but there was some issue where Rimarts could not sell it within the United States.  It appears that there might be some resellers now when I do a Google search, but be careful to use a reputable source.  Becky allows one to use without buying for 30 days so one could check it out to see if it would do the job.  It is quite accessible, but some of the interfaces are accessible but different.  There are two settings one needs to change to make it useable with a screen reader, but there is no point going into that unless that seems like an option.

Best regards,

Steve Jacobson

-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Peter via NFBCS
Sent: Thursday, November 11, 2021 3:12 PM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: Peter <pdonahue2 at satx.rr.com>
Subject: [NFBCS] E-Mail Issues Again, Mail Client Suggestions Please

Hello again everyone,

                Last week I wrote concerning issues with Microsoft Outlook not opening after crashes. I was told that this could only be fixed by uninstalling and reinstalling Microsoft 365. This is not going to happen until we upgrade to Windows 11. The alternative would be to use another full-featured e-mail client. No one gave me any recommendations. I would appreciate suggestions of accessible E-Mail programs to consider so we have a backup mail program should issues with Outlook continue to occur. I've used Eudora and Thunderbird in the past under earlier versions of windows.
Given its "Dumbed down" nature Windows Mail is out of the question.
Truthfully we've always had multiple mail programs installed to protect us from e-mail client failures and need to go back to doing that. Your mail program suggestions that work under Windows 10 and 11 will be very much appreciated. All the best.

Peter Donahue

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