[NFBCS] JAWS Use Virtual Ribbon Menus Keeps Saying Blank

[Steve Shelton]

I had the same problem and called JAWS technical support. I was told  that
an update from Microsoft likely broke the JAWS virtual menu feature.
Freedom Scientific will  work on a resolution for JAWS and push out a JAWS
update at some point. 

 

As a work around, I turned off the JAWS virtual menu option  and can now
access ribbons again. I don't plan to go back to the virtual menu even if
the problem gets resolved. 

 

Regards,




Steve

From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Nicole Torcolini via
NFBCS
Sent: Sunday, July 23, 2023 5:41 PM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: Nicole Torcolini <torcolini at comcast.net>
Subject: [NFBCS] JAWS Use Virtual Ribbon Menus Keeps Saying Blank

 

            I think that I have Office 2021; I don't know for sure because I
cannot get to the Help menu in the different programs. I have the latest
version of JAWS. I am running Windows 10 64 bit. I think that this happened
after the latest JAWS update, but it could have been after an update to
Windows, Office, etc. I turn on the "Use Virtual Ribbon Menus" option in the
JAWS setting. Before, it worked fine. Now, if this is turned on, it just
says blank. Sometimes, if I can manage to move into and back out of a
submenu, it will start speaking the information, but most of the time it
just says blank. Has anyone else had this problem?

 

Nicole

 

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