[Nfbk] FW: Product Support Specialist 2011-10-27

[George Stokes]

From: Wright, Jennifer (OFB-FK) [mailto:JenniferN.Wright at ky.gov] 
Sent: Friday, October 28, 2011 4:48 PM
To: Adam Ruschival; BillD at insightbb.com; Smith, Chris H (OFB-FK); Jessee,
Allison F (OFB-FK); Smits, Ann (CHFS DMS); Ann Smits; Becky Cabe; Bess
Douthitt; Monterosso, Bill (OETCO-FK); McNabb, Cora L (OFB-FK); George
Stokes; Gordon-Brown, Gerry (CAP-FK); Gerry Rader Slusher; Jim Shaw;
ki4vjd at gmail.com; Kay Mathis; Kenny Jones; Kim Zeigler; Michael Freeholm;
Dahmke, Mitch; Shirley, Patrick B (Education Cabinet); Paul Wiese; Paula
Wiese; Nesbitt, Richard (OFB-FK); Roger Schaf; Sharon Fields; Sharon Fields
(work); Matthews, Soraya - Division of Learning Services; Deeley, Stephen P
(OFB-LV); Hammons, Twyla S (OFB-SS)
Subject: FW: Product Support Specialist 2011-10-27

 

FYI

 

From: Laura Zierer 
Sent: Thursday, October 27, 2011 1:56 PM
To: All APH Users
Subject: Product Support Specialist 2011-10-27

 




APH Mark_Blk

 
 


October 27, 2011

PRODUCT SUPPORT SPECIALIST

 

Under the direction of the Customer Relations Manager, this person
communicates with customers and potential customers regarding product
support and services. They will use substantial judgment to solve problems. 

MAJOR DUTIES AND RESPONSIBILITIES:

1.   Give product support for APH products, with emphasis on APH Electronic
products and APH Software products. Training will be provided on APH
electronic products and software in order to provide product support to
customers. 

2.   Communicate with customers by telephone, email, and correspondence
about products available to the blind and visually impaired. Provide
resource information. May also take orders over the phone. 

3.   Using APH Syspro computer system, answer customer inquires about order
status and pricing/inventory status of products, and resolve problems with
orders.

4.   May assist with the sale of products to walk-in customers, and possibly
travel and serve as exhibitor of products at consumer conventions. 

5.   Check various devices when returned to APH for repairs, determine
whether device needs to be sent to manufacturer or if the software can be
reinstalled and reset. Perform quality control checks before returning to
customers.

6.   Other duties as assigned. 

 

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS: 

1.   Associate Degree or up to 3 years of college or technical school,
preferably in the field of Assistive Technology required.  Will consider
substituting experience. 

2.   One to two years experience in Customer Relations/Customer Service
field required. Background experience in working with blind and visually
impaired helpful.

3.    Excellent written and verbal communication skills required.

4.    Working knowledge of accessible technology relevant in the field of
blindness and visual impairment strongly desired.

5.   Knowledge of APH products helpful.

6.   Working knowledge of Microsoft Office

7.   Must be an organized analytical thinker with problem solving ability
and sound judgment.

8.   Must develop working knowledge of Syspro computer system using basic
query functions of the Order Entry, Accounts Receivable, and Inventory
modules.

 

 

COMPENSATION:

Pay Grade:    5           Minimum:  $15.09        Midpoint:  $18.53

To apply:  Submit resume & cover letter to Human Resources Department,
American Printing House f/t Blind, 1839 Frankfort Ave. Louisville, KY 40206
or email  to  <mailto:hrassistant at aph.org> hrassistant at aph.org 

Deadline to apply: November 11, 2011

 

APH IS A DRUG FREE WORKPLACE.   An offer of employment is 

conditioned upon successfully passing a drug screening test.

We encourage all qualified persons to apply regardless of race, color,
ethnicity, national origin, religion, sex, sexual orientation, gender
identity, age, place of birth, or disability, as defined by applicable law.
EEO/AA Employer.

AE 10/27/11

 

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