[Nfbk] FW: Gov. Beshear Announces kynect Call Center Seeking Candidates for 100 New Jobs

[George Stokes]

From: Wright, Jennifer (OFB-FK) [mailto:JenniferN.Wright at ky.gov] 
Sent: Wednesday, July 10, 2013 10:02 AM
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Jackson'; McNabb, Cora L (OFB-FK); 'David Lawson'; 'Don Gerard'; George
Stokes ; Gordon-Brown, Gerry (CAP-FK); Gerry Rader Slusher; Kathy Eversole;
'Kelly Foust'; 'Kim Zeigler'; Michael Freeholm; Shirley, Patrick B
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Ament'; Hammons, Twyla S (OFB-SS)
Subject: FW: Gov. Beshear Announces kynect Call Center Seeking Candidates
for 100 New Jobs

 

Below (and attached in text only format) is the Governor's Office press
release about the Xerox Call Center jobs that our Business Opportunities
Committee reported on at the last meeting.  Jenny Tyree has been working
closely with Xerox on positions for our consumers.  

 

If you know of anyone who might be interested in one of these Call Center
positions, please pass this along to them.

 

 

 


image001

Commonwealth of Kentucky

Office of the Governor 


FOR IMMEDIATE RELEASE

 

Contact:

Kerri Richardson

502.564.2611

502.330.6633

 

Terry Sebastian 

502.564.2611

502.229.6130

 

Jill Midkiff

502.564.7042

502.330.1185

 

Gov. Beshear Announces kynect Call Center Seeking Candidates for 100 New
Jobs

Xerox seeking applicants to staff Health Benefit Exchange customer service
operation 

 

FRANKFORT, Ky. (July 9, 2013) - Governor Steve Beshear announced today that
Xerox is seeking candidates to fill 100 new jobs that will support a
Kentucky-based call center for individuals seeking health insurance
information through kynect, Kentucky's Healthcare Connection.   

 

"Open enrollment for kynect is just around the corner, and many Kentuckians
will have questions about the national healthcare law," said Gov. Beshear.
"We need experienced customer service representatives who can provide
assistance and guidance to individuals seeking information or purchasing
health insurance through kynect." 

 

Xerox is seeking 100 customer-care employees who will offer assistance via a
toll-free number in English and Spanish and will have live call-monitoring,
real-time reporting, and integrated interaction with customers, including
email and chat options. The call center will be operational Aug. 15, 2013.  

 

Interested applicants can apply with Xerox by calling 859-389-4608, visiting
Xerox's office located at 2432 Fortune Drive in Lexington, or online at
www.xerox.com/careers. Federal funding from the Affordable Care Act (ACA)
will support the startup, staffing and training of the call center through
2014. 

 

Xerox currently operates contact centers around the nation and is
implementing call centers for one other state-based health benefit exchange.
Contracting with Xerox to operate the call center will save the Commonwealth
more than $1 million each year compared with the estimated cost to the
Commonwealth to staff and operate the call center. 

 

 

###

 

Follow Governor Beshear on Twitter  <http://twitter.com/govstevebeshear>
@Govstevebeshear, read the Governor's personal notes on his blog at
<http://governor.ky.gov/blog> http://governor.ky.gov/blog, and view his
video commentaries at  <http://www.youtube.com/governorbeshear>
http://www.youtube.com/governorbeshear.

 

 

 

 

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